This review was last updated
This CRM Review examines Jacada Workspace Agent Desktop™.
In-Depth CRM Review
Jacada Workspace Agent Desktop™
5901 Peachtree Dunwoody Road
Atlanta, GA 30328-7166
CRM Category: Customer Support – Cloud
Sub-Category: Customer Service
Seats: Small Enterprise
About the Company:
Jacada Inc. is a leading provider of agent desktop and process optimization software solutions for the customer service and support market. Our products and services are focused on two of the most important issues facing companies in today’s uncertain marketplace – customer retention and cost reduction. Jacada projects often deploy in less than six months, and our customers can realize a complete return on investment within 12 months of deployment.
Jacada solutions help organizations improve their customer experiences and reduce their operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile solutions, agent desktops and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile or at the retail store. Jacada projects often deploy in less than six months, and our customers can realize a complete return on investment within 12 months of deployment.
Customers across the globe, in every vertical, are using award winning Jacada solutions to broaden their customer service channels while automating complex processes. Thus, improving customer satisfaction and loyalty, reducing operational costs, enforcing and monitoring compliance with regulatory policies and procedures. Jacada solutions empower organizations to deliver “Customer Service. Simplified.“
About the Product:
Our primary focus is the customer service experience. We design unique products and solutions that add value when and where it matters most: at the point of contact with your customer. Allow us to guide you in selecting the right solution:
Contact Center Products
Jacada WorkSpace Agent Desktop
– provides an improved customer service experience by streamlining the agent’s interactions with a large number of systems. Read more about our award winning, and market leading, Agent Desktop solution.
Jacada Agent Scripting
– the industry leading call center scripting and business process flow tool, providing the most powerful and agile, yet easy to use, scripting environment available.
– is designed to simplify the complexity of existing customer service desktop applications and reduce the amount of training required to work with those applications.
Jacada UI for CRM
– the industry’s first product built to solve the problem of inefficient CRM user interfaces, allowing you to visually create new customer-centric processes on top of your existing CRM system, resulting in streamlined interactions and lower Average Handle Times.
Mobile Self Service
Jacada Mobile Agent
– simplifies and accelerates customer service to users of smart phones and mobile devices by providing visual self service flows that result in a substantially reduced number of calls to the call center.
Jacada Visual IVR
– Jacada Visual IVR presents your users with a menu driven interface to your IVR system, which you can make available on your website or your mobile app. Now your customers can simply click or touch their way through the IVR system without listening to each option.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Jacada Workspace Agent Desktop™:
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