Last Updated on 7 years by RichBohn
This CRM Review examines iSupport Incident Management.
In-Depth CRM Review
iSupport Incident Management
iSupport Software
110 E. 17th Street
Vancouver, WA 98663-3419
Telephone: (360) 397-1000
Toll Free: (888) 494-7638
Fax: (360) 397-1007
Email: [email protected]
Web: http://www.isupport.com/
CRM Category: Customer Support – Cloud
Sub-Category: Help Desk
Seats: Small Enterprise
About the Company:
iSupport has been providing IT help desk software and customer service solutions since 1992. Hundreds of thousands of users rely on our flexible solutions to provide multi-channel help desk support to millions of customers worldwide. Trust your support needs to the oldest privately-owned, continually-operating company in the help desk software market.
Research & Development
The history of iSupport is long and storied. Many features taken for granted today, such as email ticket submission, live chat and browser-based support portals, were originally introduced to the help desk industry by iSupport Software back in the 1990s. Our large R&D investment continues to this day with an average of two major releases of our solutions each year.
History Matters
iSupport is the oldest privately-owned, continually operating provider of help desk software and customer support solutions in the world. Innovation has always been in our DNA. In 1997 we released the first all-browser-based IT help desk solution in the industry. While our competitors sell out or diversify due to investor pressure, we have remained focused on what’s important to you: multi-channel, low-cost, high-quality support.
About the Product:
Starting with our Incident Management Edition, your help desk will have a robust set of tools to manage your incidents, SLAs, routing, assets, knowledge, approvals, end user self-help, and much more. Customize your interface with drag-and-drop dashboards for techs and unlimited end use portals that can be accessed from mobile devices, desktops, tablets, and social media sites – anywhere your users happen to be.
Price:
For complete pricing details, please see:
http://www.isupport.com/#pricing
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of iSupport Incident Management:
To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at Amazon.com!
This review is undergoing a major update and should be available real soon now!
Go ahead, Get a second opinion!
I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!
Sorry, I have yet to find an independent review of this solution.
Short List:
If you are considering this program, you should also look at these other CRM solutions:
- Coming Soon!
Rich’s Recommended Web Sites
https://twitter.com/isupporttech
https://plus.google.com/u/0/111267916522861416112/posts
http://www.linkedin.com/groups?gid=4080211
https://www.facebook.com/pages/ISupport-Software/124504194280397
http://www.youtube.com/user/iSupportSoftware
Rich’s Recommended Reads
Leave a Reply