This review was last updated
This CRM Review examines iSupport Incident Management.
In-Depth CRM Review
iSupport Incident Management
110 E. 17th Street
Vancouver, WA 98663-3419
CRM Category: Customer Support – Cloud
Sub-Category: Help Desk
Seats: Small Enterprise
About the Company:
iSupport has been providing IT help desk software and customer service solutions since 1992. Hundreds of thousands of users rely on our flexible solutions to provide multi-channel help desk support to millions of customers worldwide. Trust your support needs to the oldest privately-owned, continually-operating company in the help desk software market.
Research & Development
The history of iSupport is long and storied. Many features taken for granted today, such as email ticket submission, live chat and browser-based support portals, were originally introduced to the help desk industry by iSupport Software back in the 1990s. Our large R&D investment continues to this day with an average of two major releases of our solutions each year.
iSupport is the oldest privately-owned, continually operating provider of help desk software and customer support solutions in the world. Innovation has always been in our DNA. In 1997 we released the first all-browser-based IT help desk solution in the industry. While our competitors sell out or diversify due to investor pressure, we have remained focused on what’s important to you: multi-channel, low-cost, high-quality support.
About the Product:
Starting with our Incident Management Edition, your help desk will have a robust set of tools to manage your incidents, SLAs, routing, assets, knowledge, approvals, end user self-help, and much more. Customize your interface with drag-and-drop dashboards for techs and unlimited end use portals that can be accessed from mobile devices, desktops, tablets, and social media sites – anywhere your users happen to be.
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Rich’s View of iSupport Incident Management:
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