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This CRM Review examines SalesDesktop.
In-Depth CRM Review
650 Castro Street
Suite 120 – 385
Mountain View, CA 94041-2093
CRM Category: Enterprise Support – Cloud
Sub-Category: Application Integration
Seats: Small Enterprise
About the Company:
InvisibleCRM, named “Cool Vendor” by Gartner Inc. is a technology provider of tools engineered to increase user adoption and ROI of enterprise applications by seamlessly integrating them into the way businesspeople work every day. These tools enable users to work with their customer and corporate information, without leaving their favorite applications – MS Outlook and Windows.
InvisibleCRM was launched in 2005, and within just one year, it invented and turned into reality an ecosystem of revolutionary products, entered into partnership agreements with a number of leading business application vendors, and gained significant traction with users and analysts. Most notably, InvisibleCRM has designed and delivered solutions for Salesforce, Oracle, Deltek, NetSuite, Workbooks.com, Magnet, Amdocs and EMC Documentum.
Headquartered in Delaware, United States, InvisibleCRM’s development centers are located in Moscow, Russia and Kiev, Ukraine. The unique combination of the Eastern European engineering talent with the American management skills enables innovation and the wealth of ideas that have helped to make the SaaS and enterprise applications world more user-friendly.
About the Product:
We believe that with SalesDesktop — InvisibleCRM’s Salesforce for Outlook integration solution — Microsoft Outlook integration is taken to a whole new level. Our Salesforce to Outlook plugin promotes user adoption by bringing all CRM objects to the native Outlook environment and making it much easier to enter, update and delete enterprise data without switching back and forth between the applications.
Why SalesDesktop is the best Salesforce for Outlook integration solution:
- All CRM objects are now in your Outlook. Including Accounts, Leads, Opportunities and Products!
- Bi-directional sync. Having no impact on Outlook performance, SalesDesktop synchronization runs in both directions.
- Smart filtering. No need to synchronize all the CRM records assigned to you? Bring down only the data you need!
- No duplicates. Flexible sharing options and deduplication system prevent duplicates and help effectively resolve collisions.
- Fully functional offline mode. Work with your CRM data offline and sync all the changes later!
Among other SalesDesktop features is full customization support, flexible sharing options, smart deduplication and collision detection systems, as well as capability to edit, create and manage ALL CRM objects without leaving Outlook.
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Rich’s View of SalesDesktop:
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