Last Updated on 5 years by RichBohn
In-Depth CRM Review
ul. Obornicka 330
CRM Taxonomy: CRM – Cloud
Sub-Category: Business Relationship Management
Seats: Small Business/SMB
About the Company:
We are a young company producing software that supports building business relations. We have wide professional experience gained from the biggest international corporations producing software for B2B market.
What we specialize in is: business relation development, customer service and professional sales. We offer a product that enables every company to get to know their customers’ needs better and create long-term relationships with them.
Business is all about relations. Our goal is to reinforce them. Nowadays, effective sales means nothing but strong relations and customer focus. Thus we created a platform whose main job is to support sales office and assist customer services staff in their daily routine.
InStream improves relation management, assures effective communication with a client and increases
the efficiency of sales.
Our team’s passion is to share the knowledge in long-term relation building, professional customer service and effective business communication.
Together with our business solution – InStream platform – we provide our clients with complex assistance in building professional sales strategy and effective customer service.
About the Product:
Relations are the most important
InStream was created for people like you and for companies like yours. It helps improve sales, daily communication with the customers, service and customer support. The system supports building strong business relationships with business partners and the market.
Every day you receive a lot of e-mails and phone calls from different people from outside the company. Your co-workers and customers also communicate with you the same way. For sure you take care of high-quality communication and strong relationships between employees and customers. Despite the good intentions we know how hard it is to control the whole communication. Setting priorities and effective work are very diffucult in such conditions.
Create lists and manage sales processes
InStream is an elastic CRM. Create any lists and manage sales processes according to your individual needs.
- Do you need a list of potential customers?
- Do you manage hundreds of cross-sell processes?
- Do you want to focus on existing customers?
- Would you like to have a separate list of corporate customers?
- Do you need a list of freelancers?
In InStream you decide what kind of sales processes are related to your list. Each of them has a separate reporting system, intelligent tools to support communication and a unique view Stream View, which stores the entire history of communication with the customer.
Do your employees complain about the extra work associated with manual data entry? The system base is out of date? You do not know in what way your employees communicate with the customer? Employees who leave take with them all the customer information?
Not in InStream. The system was equipped with an innovative view, which presents the collected communication for each process. With an extensive integration, system allows you to record:
- Incoming and outgoing emails from any email account
- Outgoing and incoming calls
- Notes, comments
You can fully integrate your InStream account with your mailbox so all your incoming and outgoing correspondence will be stored inside the platform. You don’t need to copy your clients’ data and duplicate your work – InStream will do it for you! After the registration process your contacts will be downoladed automatically from your email account and from then on the system will monitor the whole communication history.
InStream enables automatic integration with selected mailboxes: Gmail, Hotmail, Outlook, FastMail, Inbox, Mail.com. If you use other mailbox – it is also possible to integrate it manually through IMAP.
InStream is not another CRM which only lets you gather your contacts – it also gives you hints on how to communicate with customers and manage your sales processes.
InStream will show you valuable customer information such as last communication date or inactive days and help you treat your customers with special care.
With InStream you will always remember about your clients! As a sales manager, you will be able to monitor the work of your team!
For complete pricing details, please contact the company directly. See:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly. See:
Rich’s View of Instream:
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If you are considering this program, you should also look at these other CRM solutions:
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Still have questions about Instream? Just leave a comment below!