This review was last updated
This CRM Review examines Insightly.
In-Depth CRM Review
1550 Bryant Street, Suite 500
San Francisco, CA 94103
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager
Seats: Small Business
About the Company:
Insightly: built for the web, made for small business.
We designed Insightly as a simple to use yet powerful CRM system for small business. With integrations to Google Apps, MailChimp, LinkedIn and Twitter, and with great mobile apps for tablets and smart phones, Insightly is the leading customer management system for small business.
We believe web based software is the best choice for smaller businesses, because you don’t have to worry about anything technical like server upgrades or security fixes. We take care of all the IT stuff like backups, upgrades, and security so you can concentrate on what matters – running your business and getting on with the job.
Over 250,000 users in 100 countries rely on Insightly every single day.
Lots of businesses rely on Insightly to manage their contacts, tasks and projects, and our infrastructure is built for the task. The Insightly server farm is located in a United States SSAE 16 type II audited data centre with redundant power and cooling, active fire detection and suppression, and staffed 24×7 by senior systems and network engineers.
We utilize storage infrastructure that is highly durable and fault tolerant, with multiple levels of redundancy built in – like writing every file to multiple storage facilities in different locations synchronously to ensure against data loss. Our databases are also backed up daily and securely transferred and stored with military grade AES-256 encryption to multiple off-site locations for disaster recovery purposes.
Finally, all our services are remotely monitored from 14 different locations on four continents around the world, to track uptime and response times and alert us of any abnormalities in service or performance, all in real-time.
That’s just a few of the reasons why we are the #1 CRM in the Google Apps Marketplace.
We’re a team of dedicated people striving to build the best web based software for small business, based in San Francisco, USA.
About the Product:
Customer Relationship Management
Insightly is a great tool for the vital task of managing your contacts and related organizations, partners, vendors and suppliers. You can see everything about a contact on one page, from their complete email history, birthday and important dates, background, notes and tasks, and any projects or opportunities they have been a part of. Insightly also links each contact to the people and organizations around them – showing the relationships between contacts and employers, partners, suppliers, competitors, and co-workers etc.
Great Project Management
Insightly has an excellent project management system built right in. Define tasks and milestones for projects, and get email reminders of what’s coming up and what needs to be done. Associate contacts and employees with projects and specify the roles they play. Add files to projects so data can be shared between participants. And with Insightly’s email integration, you can link an email with a project in just one click, so important correspondence is kept right there with the project. And Insightly has a great project overview screen so you can see the recent activity on any project, and track project performance against milestones over time.
Powerful Gmail Integration
At the core of Insightly is an awesome email management system.
Because email is one of the most prolific methods of communication between you and your clients, it’s important that data is managed and leveraged to maximum benefit. You can save any email to Insightly in just one click from within Gmail, giving you a full email conversation history between you and your client, all efficiently indexed and searchable. Associate important emails and their attachments with the relevant projects and opportunities – so you’ve got a record of exactly who said what right there on the page, and you’ll never lose an important file attachment again.
Flexible Calendaring & Events
Schedule events, tasks, milestones and see what other members of your team are doing in Insightly with our built-in calendar. Set reminders and recurring tasks, assign work to other team members and automate processes with activity sets and pipelines. And you can even export event data in iCalendar format or sync with Google Calendar to remain up to date on whatever platform you’re familiar with.
Insightly has built in integration with LinkedIn and Twitter, so you can display social data right in Insightly – like feeds from twitter for contacts and organizations, or the latest profile info on a contact from LinkedIn. Import your contacts from your LinkedIn connections in a just couple of clicks, and add LinkedIn Profiles to existing contacts easily. Make the most of your social connections with Insightly.
Insightly Mobile App
The Insightly mobile app allows you to take Insightly on the road with you wherever you go, on whatever device you have at hand. Add tasks, view contact details, log calls, or catch up on the status of a project from anywhere. Supporting tablets like the iPad, Google Nexus, and Amazon Kindle HD, through to phones like the iPhone, Android phones, and even Blackberry and Windows phone devices – the Insightly mobile app has you covered.
Insightly allows you to track a lot of things, and the dashboard gives you a great overview of everything going on in your business right up to the minute. See tasks past due and those coming up in the future, new notes or comments just added, opportunities recently closed and projects milestones achieved. It’s the place to go to catch up on all the recent happenings across everything going on in Insightly.
Google Drive Integration
Search or browse your files in Google Drive from within Insightly, and link and attach any Google Doc or file to the relevant contact, organization, project or opportunity. You can even attach whole folders to items in Insightly with a click. And with 5GB free from Google with every account you have plenty of space to store, share, link, and collaborate.
Sync with Google
For Google Apps users on our paid plans, Insightly offers the ability to automatically sync your Insightly contacts with your Google Contacts list, and sync Insightly Events, Tasks and Milestones to your Google calendar. Sync happens automatically in the background whenever data is changed and ensures you’re always up to date.
Pipelines & Activity Sets
Insightly supports automating repetitive business processes in the form of automatically assigning a group of tasks and events to almost any item in Insightly when needed, called an activity set. Due dates can be calculated going forward from a given date, or backwards from a critical finish date, making them flexible enough to suit any workflow. Coupled with that are pipelines, which represent a linear series of steps (stages) that can be defined for both projects and for opportunities. They’re a great way to visually track progress and see exactly what stage you’re up to in a process, and how far you have to go.
Tags are a wonderfully simple invention that allow you to organize anything in Insightly around a keyword that makes sense to you. So for instance, if you wanted to organize your projects and opportunities by geographic location – like Asia, Europe, and the Americas – you can categorize each item by adding the appropriate tag for instant future listing and reference. Tags can be added to contacts, organizations, opportunities, projects, and emails.
Safe, secure, & private
Insightly uses 128 bit bank grade SSL encryption on every page so you’re always protected. Our storage infrastructure is highly durable and fault tolerant, with every file written to multiple storage facilities in different locations to ensure against data loss. Our databases are also backed up daily and securely transferred and stored with military-grade AES-256 encryption to multiple off-site locations for disaster recovery purposes.
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