This review was last updated by
This CRM Review examines CaaS Small Center.
In-Depth CRM Review
CaaS Small Center
Interactive Intelligence Inc.
7601 Interactive Way
Indianapolis, IN 46278-2727
CRM Category: Call Center Support – Cloud
Sub-Category: Communications-as-a-Service Small Center (CaaS Small Center℠)
Seats: Small/Medium Business
About the Company:
Interactive Intelligence Group, Inc. (NASDAQ: ININ) is a global provider of contact center, unified communications, and business process automation software and services for mid-size to large organizations.
Founded in 1994 and now backed by more than 5,000 customers worldwide, Interactive Intelligence is profitable and debt-free with annual 2012 revenues of $237.4 million.
For the contact center and enterprise, our standards-based IP software suite unifies every aspect of your business communications.
- Contact Center – Cloud-based or on-premises, get everything your contact center needs to offer consistent, world-class service in a single-platform, all-in-one IP communications software suite.
- Unified Communications – Support your entire enterprise with a single-platform, all-software IP PBX application suite that easily integrates with your existing business applications.
- Business Process Automation – A unique and cost-effective communications-based process automation application that applies proven contact center technologies to capture, prioritize, route, escalate, track and manage work throughout the entire business process lifecycle.
About the Product:
You don’t have to be a big contact center to deliver a great customer experience!
Interactive Intelligence Communications-as-a-Service Small Center (CaaS Small Center℠) is a simple and powerful cloud-based solution designed for small contact centers between 10 and 50 agents. Small centers can now easily and affordably access the same market leading platform some of today’s largest, most respected brands count on to power their contact centers.
Get creative. Accomplish more with less. Deliver an exceptional customer experience and gain the advantage. If you have more than 50 agents, take a look at our solution for mid-size to large contact centers, Interactive Intelligence CaaS.
CaaS Small Center is powered by eighth generation technology developed over 18 years and proven by more than 5,000 global customers. It’s feature rich, reliable, and secure — with advanced functionality for delivering remarkable customer experiences.
Your customers won’t settle for less, which means you can’t afford to either. Don’t accept anything but the best from the technology that facilitates interactions with your customers.
CaaS Small Center offers easy-to-understand service and pricing packages. It’s simple. Pick from two media options, choose add-on modules, and select the number of users you need. No customization required. Agent connections are all done over the Internet, so there’s no time-consuming desktop software to install. You’ll be up and running quickly with today’s most advanced functionality in an environment that’s simple and easy for a small center to manage. No armies of IT resources required.
Minimize financial and operational risk with CaaS Small Center
- Fourteen-day, no-cost test drive
- A guarantee to be up and running in 15 business days
- Assignment of an implementation manager
- On-demand training
- No long-term contract
Grow as quickly and as large as you’d like – even up to tens of thousands of agents. This is all done without switching providers, platforms, or applications. No new training required. All that’s required is a simple migration from CaaS Small Center to a CaaS edition that supports a higher user count. This provides you with unmatched long-term investment protection.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of CaaS Small Center:
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