This CRM Review examines Infor CRM.
In-Depth CRM Review
641 Avenue of the Americas
New York, NY 10011
CRM Category: CRM – Cloud
Sub-Category: Contact Manager/Sales Force Automation
About the Company:
Infor® is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in 200 plus countries and
territories improve operations, drive growth, and quickly adapt to changes in business demands.
Infor combines focused, hands-on industry experience with global breadth to help companies deal with today’s challenges and prepare for
We offer deep industry-specific applications and suites that are engineered for speed and use groundbreaking technology to deliver a rich user
experience. Our applications also feature flexible deployment options that allow customers to run their businesses in the cloud, on-premise, or both.
Infor – redefining business software
Infor products mark the debut of an entirely new category of business software, conceived from today’s flexible open standards and delivered
through an agile, unbreakable architecture that gives customers the speed, freedom, and power they’ve always wanted—but couldn’t get until now.
With the Infor suite, we’re reimagining business software to change the way work is done in the industries we serve. We’re building industry suites
that deliver maximum value quickly, with features tailored to the specific needs of each industry. By creating revolutionary lightweight middleware
technology, and new ways to implement and integrate business software, Infor helps companies leap over traditional application boundaries to improve performance and streamline workflow.
Infor offers customers the benefits of a global company with local presence and experience.
- More than 70,000 customers
- 153 direct offices in 41 countries
- Implementations and support capabilities in over 194 countries
- Approximately 12,700 worldwide employees—including 3,550 in development, 3,620 in consulting services, and 1,600 in customer support.
Customer Relationship Management
Enterprise Asset Management
Enterprise Performance Management
Enterprise Resource Planning
Financial Management/Office of the CFO
Human Capital Management
Product Configuration Management
Product Lifecycle Management
Supply Chain Management
The Infor 10x technology advantage
The Infor user experience
Infor ION®–purpose-built middleware
Infor Ming.le™–business collaboration
Infor Motion®–mobile applications
Infor Analytics–business intelligence
Infor CloudSuite™–deployment platform
Infor Mongoose–application development
About the Product:
On August 14, 2014, Infor announced that it has entered into an agreement to purchase the assets of Saleslogix, a leading provider of SaaS customer relationship management (CRM) software. Saleslogix’ CRM will become Infor CRM, establishing Infor’s position as a leader in the cloud-based CRM market, and adding strong sales and service functionality to Infor CloudSuite, the first group of industry-specific application suites available on Amazon Web Services’ (AWS) cloud. Infor plans a major investment in the product, including increased scalability, refreshed user interface with Infor’s leading UX designers in New York, and added industry-specific functionality that leverages Infor’s deep expertise in industry processes.
More than 1,700 organizations around the world rely on Saleslogix CRM for sales management, marketing, customer service and support, and reporting. Together, Infor and Saleslogix have more than 300 mutual customers.
“CRM systems have typically tracked a small subset of customer, marketing, and sales data. Infor’s industry applications have a vast repository of information on a customer’s overall interactions derived from deep industry processes we automate and we’ll build in context analytics that deliver unique customer insight,” said Charles Phillips, CEO of Infor. “Infor can now deliver the first truly end to end demand-to-supply chain, from lead to ship, by integrating marketing and sales processes with supply chain planning, sales and operations planning, and production scheduling in real time.”
According to Gartner, the total CRM market revenue worldwide is expected to grow from less than $24 billion in 2014 to more than $42 billion in 2018.1 Infor expects even higher demand for CRM capabilities pre-built into industry suites as more companies seek to take advantage of vast data from across the enterprise in sales and service efforts. With Infor CRM, customers will be able to manage the full customer lifecycle in one environment, accessing relevant ERP data to help win customers, manage future sales opportunities, and deliver exceptional customer service.
Infor expects to extend CRM with industry-specific attributes and processes integrated with Infor ERP applications beginning with Infor CRM Automotive, CRM Healthcare, CRM Public Sector, and CRM Manufacturing.
Based in Scottsdale, AZ, Saleslogix was founded in 1998 and employs approximately 105 people.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Infor CRM:
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