Last Updated on 7 years by RichBohn
This CRM Review examines IBM Tealeaf Customer Experience Management.
In-Depth CRM Review
IBM Tealeaf Customer Experience Management
Toll Free: (866) 277-7488
CRM Category: Marketing Support – Cloud
Sub-Category: Customer Experience Management
About the Company:
IBM is a globally integrated technology and consulting company headquartered in Armonk, New York. With operations in more than 170 countries, IBM attracts and retains some of the world’s most talented people to help solve problems and provide an edge for businesses, governments and non-profits.
Innovation is at the core of IBM’s strategy. The company develops and sells software and systems hardware and a broad range of infrastructure, cloud and consulting services.
Today, IBM is focused on four growth initiatives – business analytics, cloud computing, growth markets and Smarter Planet. IBMers are working with customers around the world to apply the company’s business consulting, technology and R&D expertise to build systems that enable dynamic and efficient organizations, better transportation, safer food, cleaner water and healthier populations.
IBM Trades on the NYSE.
About the Product:
IBM Tealeaf Customer Experience Management solutions help customer-centric organizations deliver better digital customer experience. From e-commerce professionals, to digital marketers and business executives, as well as IT and customer service staff, IBM Tealeaf solutions provide an incisive “view” of the digital customer that empowers organizations to deliver better web and mobile experiences and provide more effective customer service. IBM Tealeaf solutions help companies increase online conversation rates, raise customer retention rates and improve customer satisfaction. Customer Experience Management solutions are an integral offering in the IBM Enterprise Marketing Management product suite.
Using groundbreaking technology, IBM Tealeaf solutions capture and record every digital customer interaction, and how the site or application responds in real-time. By capturing every customer visit, IBM Tealeaf solutions visualize the qualitative details of every single interaction, uniquely helping businesses understand user actions and unexpected business results. This rich customer experience dataset then fuels quantitative assessments of the negative business impact that results from customer’s online or mobile struggles, and helps prioritize opportunities for improvement and innovation.
With IBM Tealeaf solutions, e-businesses benefit from:
- Maximizing the value of every single customer visit (web and mobile) and ensuring that more transactions are completed successfully.
- Immediate visibility into the struggles affecting customer behavior and their business impact (without tagging or impacting site performance or reliability).
- Rapid resolution of hard-to-find usability, system or application problems.
- Improved customer service when agents have instant access to online customer sessions.
- Preserving digital customer interactions to resolve customer disputes quickly and accurately.
For any online business facing pressure to increase revenue and reduce costs, Customer Experience Management is an essential. IBM Tealeaf solutions provide the ability to pinpoint customer struggles on websites in real-time. Organizations can intercept problem spots and remove roadblocks to maximize conversions, revenue and customer loyalty.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of IBM Tealeaf Customer Experience Management:
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