This review was last updated
This CRM Review examines Helpshift.
In-Depth CRM Review
300 Brannan Street
San Francisco, CA 94107-1883
CRM Category: Customer Support – Cloud
Sub-Category: Help Desk
Seats: Small Enterprise
About the Company:
Helpshift is redefining how companies handle customer service on mobile. Today’s customers must have a mobile-specific experience on their smartphones and tablets — shoehorning old ticketing, knowledge-base, or telephone support systems does not work in this pivotal new channel.
Mobile development teams, from indie to enterprise publishers, integrate Helpshift with three or less lines of code to provide customers with a full-featured customer service module. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A web-based customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots.
The company is backed by True Ventures and Nexus Venture Partners.
About the Product:
Helpshift is the world’s first end-to-end mobile help desk.
Drive revenue, keep customers using your app, and get glowing reviews.
EMPOWER EVERY MEMBER OF YOUR TEAM
Helpshift delivers business value across your entire mobile organization.
Helpshift makes your work more efficient. Reduce your ticket volume by over 50%, avoid 1-star reviews, and resolve tickets faster.
Helpshift keeps customers engaged and using your app. Integrate seamlessly, capture valuable feedback, and improve your product.
Spend time building product, not customer service. Helpshift is easy to integrate and gives you detailed user logs, error reports, and device data for rapid debugging.
START LEARNING FROM CUSTOMERS
Getting out of the building is now easier than ever1. Connect with customers in-app and leverage their insights to build a better product.
Get the feedback you need to improve your product, debug problems faster, and drive 5-star reviews.
REPLY WITH ANSWERS, NOT MORE QUESTIONS
Get to the core of any request instantly with a 360 degree view of your customer. No more guess work. No more interrogating customers.
Helpshift captures detailed device diagnostics, customer information, and debug logs. Cut through needless questions and reach resolution faster.
REDUCE TICKET VOLUME BY OVER 50%
Helpshift automatically answers common customer questions, so you can focus on resolving unique issues and turning unhappy customers into loyal fans.
Built from the ground up for mobile, Helpshift enables self-service, optimized for a thumb-driven world.
SERVICE YOUR GLOBAL AUDIENCE
Localizing and translating your app is hard enough. Managing all those customers shouldn’t be. Break through international boundaries and go global instantly in over 35 languages.
Helpshift auto-caters content for your customers in their local language, so they can get the help they need, wherever they are.
WEAVE SEAMLESSLY INTO YOUR APP
You’ve carefully crafted your user experience. Great customer service should enhance it and be available everywhere customers need it.
Integrate the Helpshift components that are right just for you and customize 71 different font and color factors for flawless brand matching and seamless integration.
HARNESS THE POWER OF NATIVE
Gain a competitive advantage with native integration across every major mobile platform. Your customers gain an exceptional user experience and you gain access to your customer’s device.
Customers can get help even when offline with locally cached content and a built-in search engine. Engage your customers with push notifications and an in-app inbox. Capture comprehensive device information, debug logs, and see the exact steps a customer took before needing help. All possible only with Helpshift’s native integration.
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For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Helpshift:
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