In-Depth CRM Review

Helpjuice

Helpjuice, Inc.
211 East 7th Steet
Suite 620
Austin, TX 78701-3218

Telephone:
Toll Free: (888) 230-3420
Fax:
Email: [email protected]
Web: http://helpjuice.com/

CRM Category: Customer Support – Cloud
Sub-Category: Help Desk
Seats: Small Enterprise

About the Company:

Our team of is formed of passionate web surfers based in Sarajevo and Austin.

About the Product:

Designed To Cut Down Support

No ticketing, no all-in-one support software.

We are only focused on providing the instant answers to your customers.

Here are the top three features people LOVE in Helpjuice:

Advanced Analytics

One of the biggest problems with knowledge bases is that they simply aren’t updated based off what people are needing help with. They’re typically out-dated, stale and as a result aren’t helpful to the customer (hence, people start emailing you stuff that could have or should have been answered via your FAQ/knowledge base).

Helpjuice makes sure to track what you need to be adding to the knowledge base, based off what people search. We’ll even send you a weekly report of the top 3 articles you should add to get less support emails. This kind of workflow, of consantly improving the knowledge base based off analytics is one of the key factors to providing AWESOME, INSTANT support.

Intelligent Instant Search

Think back the last time you tried to use a knowledge base, to find an answer to a question you had…

Did you find the answer you were looking for? Or were you shown 3918481 results, and just didn’t have time to sifter through?

We understand this problem, which is why our intelligent instant search is a core part of our product and why people love Helpjuice. We make sure to deliver fewer, and more accurate results. As the customer starts typing, we start bringing them results, and by the time they’re done typing, we’ve already found an appropriate article.

1-minute setup

No need to customize colors, add headers, or mess around with making your knowledge base look like your website.

To implement Helpjuice, all you need to do is paste 1 line of javascript in your website. It’ll render within the page, just like WuFoo or Facebook Comments does.

No pop-ups, just a clean knowledge base that integrates well.

Price:

For complete pricing details, please see:

http://helpjuice.com/pricing

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please see:

http://helpjuice.com/accounts/new?plan_id=juicestand

Rich’s View of Helpjuice:

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