Last Updated on 7 years by RichBohn
This CRM Review examines Help Scout.
In-Depth CRM Review
500 Harrison Avenue
Boston, MA 02118-2439
CRM Category: Customer Support – Cloud
Sub-Category: Help Desk
Seats: Small Enterprise
About the Company:
The seeds for Help Scout were planted in 2005, when our founding team started a small web design company. By working with over 100 companies large and small, along with building a couple products of our own, we learned a lot about what small businesses need in order to make customers happy. First on the list was a simple way for teams to share an email inbox, which is where we started with Help Scout.
Help Scout got a big boost in early 2011, moving the team from Nashville to Boston and participating in the TechStars
startup accelerator. Help Scout launched publicly in April, 2011. From day one, the Boston technology community has been incredible and has made us a (much) better company. Most of the team works from our office in Boston’s south end neighborhood.
Today several thousand people use Help Scout on a daily basis to deliver personalized customer support at scale. The vision hasn’t changed; our extraordinary passion for small businesses drives the product forward. If you love customers, we’d like Help Scout to be your help desk.
About the Product:
Help Scout in 3 Sentences
- Copy incoming emails to your Help Scout mailbox.
- Help Scout features allow your team to work faster and delight customers.
- Customer replies are still personalized like a normal email.
Delight Customers in Less Time
Help Scout is invisible to customers; messages look like a personal email.
- Customer Profiles
- Saved Replies
- Email Integration
- Keyboard Shortcuts
Collaborate with your Team
Communicate internally using notes, which aren’t visible to the customer.
- Assigning Conversations
- Actionable Reports
- Real-time Notifications
Extend with Help Scout’s Apps & API
Apps are one-click integrations with other products, like live chat, CRM and more.
Developers can build their own integration with Help Scout’s read/write API.
For complete pricing details, please see:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Help Scout:
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If you are considering this program, you should also look at these other CRM solutions:
- Coming Soon!
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