In-Depth CRM Review

Help Scout

Help Scout
500 Harrison Avenue
Suite 3R
Boston, MA 02118-2439

Telephone:
Toll Free: (855) 435-7726
Fax:
Email: Contact Help Scout
Web: https://www.helpscout.net/

CRM Category: Customer Support – Cloud
Sub-Category: Help Desk
Seats: Small Enterprise

About the Company:

The seeds for Help Scout were planted in 2005, when our founding team started a small web design company. By working with over 100 companies large and small, along with building a couple products of our own, we learned a lot about what small businesses need in order to make customers happy. First on the list was a simple way for teams to share an email inbox, which is where we started with Help Scout.

Help Scout got a big boost in early 2011, moving the team from Nashville to Boston and participating in the TechStars

startup accelerator. Help Scout launched publicly in April, 2011. From day one, the Boston technology community has been incredible and has made us a (much) better company. Most of the team works from our office in Boston’s south end neighborhood.

Today several thousand people use Help Scout on a daily basis to deliver personalized customer support at scale. The vision hasn’t changed; our extraordinary passion for small businesses drives the product forward. If you love customers, we’d like Help Scout to be your help desk.

About the Product:

Help Scout in 3 Sentences

Copy incoming emails to your Help Scout mailbox.
Help Scout features allow your team to work faster and delight customers.
Customer replies are still personalized like a normal email.

Delight Customers in Less Time

Help Scout is invisible to customers; messages look like a personal email.

Customer Profiles
Saved Replies
Email Integration
Keyboard Shortcuts

Collaborate with your Team

Communicate internally using notes, which aren’t visible to the customer.

Assigning Conversations
Actionable Reports
Real-time Notifications
Tagging

Extend with Help Scout’s Apps & API

Apps are one-click integrations with other products, like live chat, CRM and more.

View all the Apps

Developers can build their own integration with Help Scout’s read/write API.

Visit the Developer Site

Price:

For complete pricing details, please see:

https://www.helpscout.net/pricing/

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

Rich’s View of Help Scout:

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