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This CRM Review examines HappyFox.
In-Depth CRM Review
Tenmiles Technologies Pvt Ltd
Jhaver Plaza, First Floor,
#1, Nungambakkam High Road,
Chennai – 600034
CRM Category: Customer Support – Cloud
Sub-Category: Web Self Service
Seats: Small Enterprise
About the Company:
HappyFox is a product of the technology driven folks over at Tenmiles Technologies, who enjoy creating web based software that makes life easier for everyone using them.
About the Product:
EASY TO USE – YET POWERFUL
We put everything we thought was cool and good into HappyFox. It’s a feature-rich, robust little piece of software, that does everything you ask of it, and a bit more. Without taking water breaks.
- Collate Requests
- Manage Tickets
- Personalize Queue
- Mass Reply
- Automate Reports
A help desk within easy reach
Allow your customers to submit requests via the web or by simply sending you an email
Manage tickets efficiently
An intuitive and ambient help desk environment for you to work in.
Customize your help desk
HappyFox matches your business needs, right down to the last detail.
Personalize your ticket queue
Choose your preferred sequence in which tickets should be displayed.
Increase your productivity
Make use of handy enhancements, such as Mass Reply, to perform a single action on multiple tickets.
Automate repetitive actions
Create business rules that run in the background, automatically.
Stay on top of customer support activities
Use insightful reports to display key statistics and export these reports for further analysis.
A self service ticket management interface for your customers to submit requests over the web. Customizable submission forms ensure you’re able to collect specific information and guide customers as they submit a support request. Customers can subsequently use this interface to view requests they’ve submitted in the past as well as responses from your support staff.
Create an online reference medium with technical documentation and/or support articles for your customers to access. The Knowledge Base is part of the Customer Interface and allows you to build resourceful articles (with images, videos and file attachments) that your customers can refer to.
Two-way Email Integration
HappyFox not only allows you to convert emails into tickets but allows you to respond to any incoming ticket using any email client, on your desktop or mobile device. Respond to any notification received on a ticket and it would get appended to your HappyFox ticket thread.
You can customize all incoming and outgoing notifications. You also have different templates for different categories setup in your HappyFox account. For instance, the auto-responder for a sales query could be different from a support email.
Multiple activities on a ticket, such as changing a status and inserting a pre-defined template when responding to a customer, can be performed through a single canned action. Create additional canned actions that can be performed on a ticket, whenever required.
Think of it as a home screen for your customer support staff, to gauge their ticket quota for the day and decide whether to resolve those critical tickets first or see the messages left by other agents on the help desk.
Automate with Smart Rules
Do high priority tickets need to be resolved by a specific support staff? Or perhaps John is the only one who handles requests from your very important clients? Whatever the need, automate repetitive actions and reduce the need for manual processes.
Create automated rules to notify agents whenever a ticket remains unanswered past a certain time period. Choose a preferred time period, set multiple levels of escalation rules and ensure that every request from your customers is answered.
Create custom fields on tickets to add more detail, such as the type of issue or any element of data that’s required to solve the issue. You can either have customers fill in this information or do it yourself whilst handling a ticket.
Customer support staff spread across locations can interact and share information with each other, through the use of private notes on tickets. Any information on a private note is visible only to support staff and not to the customer.
Integrate with 3rd party applications such as your CRM and extract relevant data from your help desk. HappyFox’s API is a RESTful web service that allows you to link multiple applications in the manner you wish to.
Let HappyFox assist in helping you reach your performance goals. Create and manage any SLAs that you may have as part of your support services. Conditions and objectives can be set for each SLA and linked to individual work schedules, ensuring that SLA timelines are calculated over relevant working hours.
For complete pricing details, please see:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of HappyFox:
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