This CRM Review examines Get Satisfaction.
In-Depth CRM Review
Get Satisfaction, Inc.
1550 Bryant Street
San Francisco, CA 94103-4854
CRM Category: Internet Sales Support – Cloud
Sub-Category: Customer Community Platform
Seats: Small Enterprise
About the Company:
Headquartered in San Francisco, Get Satisfaction is the community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle.
Get Satisfaction powers 70,000 active customer communities hosting more than 35 million consumers each month. From its inception in 2007, Get Satisfaction has been focused on building an intuitive, easy to use community platform that is designed to bring resolution to consumers; is highly discoverable by search engines and is implemented quickly and easily.
Companies of all sizes such as Hootsuite, Intuit, Kellogg’s and Sonos rely on the Get Satisfaction community platform to acquire new customers, provide better service and build better products.
About the Product:
Community Puts the Customer First
Get Satisfaction is a platform that lets your customers interact with each other, be heard and find resolution in more ways than ever – because the power of community is conversation.
Designed with the Customer in mind
Your customers engage in the right conversations with four unique topic types: Ask a Question, Share an Idea, Report a Problem, Give
Conversation Happens Anywhere your Customers Are
…and your customers are everywhere. Get more social by bringing your community to them with multi-channel features including our suite of engage widgets, SEO optimized content and social network integrations.
Embed community on any page in your website using our Engage Widgets.
Extend your community into your Facebook brand page using our Facebook application.
GS content automatically ranks on the first page of search results in Google, Bing and other search engines.
Our communities are optimized for mobile devices of all kinds on both iOS and Android.
Management Tools Put You in Control
You’re the host, so you determine what type of community experience your customers will have. Choose whether to make your community private or public, customize it to match your company’s branding, and organize content in a way that’s valuable for you and your customers.
Restricted, Private or Public
It’s your choice – restrict your community to a specific group, mark the content as private so it won’t show up in search results, or keep it public so everyone can get involved.
Customize to Match Your Brand
Keeping your company’s look and feel inside of your community is important. With Get Satisfaction, you can easily customize your community to match your branding.
Moderation and Curation Tools
Management seats give you access to the tools to moderate the community, curate content, manage users, and keep conversations on track.
For complete pricing details, please see:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Get Satisfaction:
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