Last Updated on 8 years by RichBohn
This CRM Review examines FuseDesk.
In-Depth CRM Review
P.O. Box 610323
San Jose, CA 95161
CRM Category: Customer Support – Cloud
Sub-Category: Help Desk/Ticketing System
Add-On Solution: Infusionsoft
Seats: Small Business
About the Company:
About the Product:
You want what’s best for your Customers, your Team and your Business. Fortunately, we built FuseDesk with this model in mind.
- Easily open and reply to cases by email without needing a login to a support center or being forced to reply online
- Cases are tracked so emails don’t “fall through the cracks” and get lost
- Cases are resolved quickly due to your team easily tracking case resolution times
- Happily come back to buy more and refer you new business
- Easily login to FuseDesk with LoginSync using the same username and password as Infusionsoft®
- Quickly access existing Infusionsoft templates and handle cases
- Escalate, transfer and share cases without “forwarding” an email
- Access full cases history in FuseDesk AND Infusionsoft eliminating costly double data-entry
- Easily track key customer support metrics to see how well you’re doing and trending
- Relax knowing that your customers are being taken care of with full transparency
- Utilize at a glance color coding shows which reps and departments need help
- Save money by keeping your paying customers happy
With Your FuseDesk App, You Can:
- Assign cases to individual staff members
- Keep cases open until they’re resolved
- Track key business metrics such as response time
- Easily search full email history
- Escalate issues to senior staff when needed
- Link all emails in Infusionsoft for full case history
- Access all of your existing and new Infusionsoft email templates
For complete pricing details, please see:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of FuseDesk:
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