In-Depth CRM Review

Freshdesk

Freshdesk, Inc.
340 S Lemon Avenue
Suite 7585
Los Angeles, CA, 91789

Telephone:
Toll Free: (877) 485-0317
Fax:
Email: [email protected]
Web: http://freshdesk.com/

CRM Category: Customer Support – Cloud
Sub-Category: Web Self Service
Seats: Small Enterprise

About the Company:

Freshdesk was born as a response to a comment on a Hacker News post about how a leading customer support software company hiked prices up to 300% and made their customers unhappy. This was our Light Bulb moment..!

Here’s our founder, Girish, with the complete unabridged Freshdesk story.

After over a year in development, Freshdesk was launched in June 2011.

It has been a super-awesome journey since then: winning the Microsoft BizSpark Startup Challenge, a hundred customers in hundred days, press attention (Microsoft Press Release, ReadWriteWeb, Business Insider,Economic Times) and National TV coverage!

About the Product:

Here are a few reasons why businesses, support teams and your end customers will love Freshdesk.

Freshdesk “Gets” Customer Support

Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

It’s dead simple to use

Freshdesk requires no installation or training. With an intuitive interface that speaks your language, your agents already “know” Freshdesk. And you get a powerful help desk up and running in minutes, without ever getting bogged down in technical jargon.

Scaling up? No Problem!

With Freshdesk you get the best value help desk solution at every stage of your growth. You can even rope in experts from outside your core support team or add occasional agents to temporarily scale up your team, one day at a time!

We obsess with the little things

A few little things- like giving your agents the ability to copy someone on a ticket, or intelligently looking through your knowledge base and suggesting possible solutions when you open a ticket, can go a long way in making your support team more efficient (and fun). Freshdesk goes beyond just features and obsessively focuses on these little things that bring a smile to you and your customers.

Enhanced Support for Everyone

Freshdesk offers enhanced support for all customers via phone, email, our communities and social channels. The Sprout plan comes with three agents FREE of charge. The way we think about it, if you ever have a problem or question about Freshdesk, we are here to help. We will never charge you for that!

We’ll Never Hold your Data Hostage

Love has no strings attached. We want you to use Freshdesk because you love it- not because you are stuck with it. If at any point you think we messed up real bad, or if you just want to pack your bags on a road trip, you can export all your data. We will even help you in every way we can if you run into any roadblock.

Price:

For complete pricing details, please see:

http://freshdesk.com/pricing/

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

Rich’s View of Freshdesk:

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This review is undergoing a major update and should be available real soon now!

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