Last Updated on 7 years by RichBohn
This CRM Review examines Fonolo.
In-Depth CRM Review
688 Richmond Street West
Toronto, Ontario M6J 1C5
CRM Category: Interaction Support – Cloud
Sub-Category: Call-Back Solution
Seats: Small Enterprise
About the Company:
Offer a call-back so your customers never wait on hold again
Respect your customers’ time. Fonolo is the most convenient way to connect customers with your call center, regardless of where the conversation begins.
- Smart Dialing: Connect callers to the right agent every time. No more zero-outs.
- Scheduled Call-Backs: Your callers choose a time that works best for them. Smooth out volume spikes at your call center.
- Multi-Channel: Support your customers on their preferred channel: web, mobile or IVR/ACD.
About the Product:
FONOLO: CALL-BACK SOFTWARE FOR THE CALL CENTER
Your customers will never wait on hold again, regardless of where the conversation begins.
Give callers the option to receive a call-back when hold times are too long. Let them “press 1 to get a call-back from the next agent”.
- Integrates Easily: Hooks into your existing call center infrastructure. All of your business processes remain the same.
- Improves the Customer Experience: Give customers back what they value the most – their time. Let them schedule a call-back when hold times are too long.
- Reduces Cost-per-Call: Realize lower handle times, abandon rates and telco costs.
Let customers easily connect to a live agent, directly from within your mobile app. With one tap on their smartphone they can request a call-back and avoid hold time.
- Easy to Use: Give mobile customers a simple and intuitive way to request a call-back from a live agent.
- Works with any App: Offer customers live assistance from within any mobile application on any platform.
- Connects to Your IVR: Automatically navigate callers through the IVR. No need to install any additional hardware or software.
Enable customers to seamlessly transition from web to live assistance. Offer them a call-back and let them fast-track the IVR with just one click.
- Connects Easily: With just a few lines of code, add a widget to your website that allows customers to request a call-back.
- Works with Your IVR: Automatically navigate callers through the IVR based on their web context. No need to install additional hardware or software.
- Empowers Agents: Pass customer information from web sessions to your agents and improve their efficiency.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Fonolo:
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