In-Depth CRM Review

Relationship Management System™

FMR Systems, Inc.
855 Sterling Avenue
Suite 150
Palatine, IL 60067-2250

Telephone: (847) 934-5566
Toll Free:
Fax:
Email: Contact FMR
Web: http://fmr-systems.com/

CRM Category: Field Sales Support – Cloud
Sub-Category: CRM/SFA
Vertical Solution: 522110 – Banking
Seats: Small Enterprise

About the Company:

FMR Systems maintains a specific banking and financial services focus that dates back to 1994. Comprised of a dedicated senior staff with decades off experience working exclusively with banks, FMR Systems provides Customer Relationship Management (CRM) solutions, designed exclusively for the banking and financial services industry, that support the entire life cycle of a clients relationship with the bank.

FMR Systems continues to bring a unique market focus to the table, offering our expertise in CRM, Contact Management, Sales Tracking, Pipeline Management, Referral Tracking, Client Onboarding, Product Setup, Implementation Tracking, Customer Service, and Workflow. Our cornerstone product, the Relationship Management System™, reflects our banking industry focus and CRM expertise.

With successful implementations of the Relationship Management System™ in major North American banks, FMR Systems helps your organization realize the benefits of an industry focused CRM solution.

About the Product:

Customer Relationship Management (CRM) has become a multi-billion dollar industry. The marketplace has become crowded, with hundreds of vendors all promoting their own CRM solutions. As a result, CRM has come to mean many things to many people ¡¡ìC everything from Call Center to Sales Force Automation to Data Warehousing. At FMR Systems, we have our own unique ideas about CRM.

With a Customer Relationship Management solution targeted specifically at banking and financial services, FMR Systems combines a suite of modules into the Relationship Management System™.Recognizing the importance of Relationships early on, we trademarked our cornerstone product The Relationship Management System™” back in the early ’90’s. The Relationship Management System™ supports the complete life cycle of a customer’s relationship from point-of-sale, through product implementation and fulfillment, and into customer service, tracking every touch point with the customer to the finest detai

The Relationship Management System™ offers a complete suite comprised of four modules to address your CRM needs:

Contact Manager

The Contact Manager provides Client & Contact Profiling and a To Do/Tickler facility. The Contact Manager also provides administrative tools to setup users, define security profiles, drop lists values, and the bank’s organization structure for reporting.

Business Development

The Business Development Module assists your organization with sales, marketing, contact management, and sales force automation, improving calling officer and relationship manager productivity and efficiency. The Business Development Module includes Call Reporting, Pipeline Management, and Referral Tracking.

Product Fulfillment

The Product Fulfillment Module automates the client onboarding of bank products from point-of-sale to legacy system setup, enhancinging the customer experience and improving the communication between your sales and operational teams. The Product Fulfillment Module includes Intelligent Online Setup Forms, Workflow, Document Management, Implementation Tracking, and Reporting.

Customer Service

The Customer Service Module provides an issue ticket capture and resolution platform with decision tree scripting and embedded workflow, allowing you to deliver higher levels of service with standardized processes.

MobileRMS iPad Support

MobileRMS mobilizes key functions of The Relationship Management System™, allowing sales officers to complete call reports, implementation requests, pipelines, and setup forms on the iPad. Sales officers can document sales requests to create custom PDF agreements. Customers can then electronically sign the custom agreements on the iPad at point of sale.

Price:

For complete pricing details, please contact the company directly.

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

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