This review was last updated
This CRM Review examines Five9 Virtual Call Center.
In-Depth CRM Review
Five9 Virtual Call Center
4000 Executive Parkway
San Ramon, CA 94583-4206
CRM Category: Call Center Support – Cloud
Sub-Category: Contact Center Solutions
Seats: Small Enterprise
About the Company:
From Pioneer to Category Leader
Five9 was founded by five technology visionaries who left a leading player in the call center industry to create their own company in December 2001. These visionaries understood the untapped potential of Voice-over-IP and the emerging Software-as-a-Service model.
Their vision was to deliver the value of leading contact center software at an affordable price, and they saw how a cloud-based solution could dramatically improve return on investment results. Their commitment to service excellence is embodied in the company name—the five nines of reliability—typically associated with world-class telecommunications providers.
Using their own investment, they released the first version of the Five9 Virtual Call Center in March of 2003. Since then, with a strong executive team and top-tier investors fueling continued success, Five9 has outpaced the hosted call center software industry.
With over 360 employees world-wide, Five9 has one of the largest engineering organizations in the industry, allowing the company to be at the forefront of innovation in the cloud-based contact center space. The company revenues have grown at 50%-70% for each of the past four years. Since the company’s inception, Five9 has steadily acquired customers of increasing size and scope of business needs, and now serves all customer size bands in the on-demand contact center software market: Small and Medium-Sized Businesses, Mid-Market, and Enterprise.
- Cloud-Based Contact Center Software market leader
- Tens of thousands of users on 5 continents
- Investors: Hummer Winblad, Mosaic Ventures, Partech International, Adams Street Partners
- World headquarters in San Ramon, California, USA
- Offices in the USA, Russia, and the Philippines
About the Product:
The Market-Leading Virtual Call Center Software for any Call Center
Our virtual call center products include all of the features you need to run your call center operations effectively. The Five9 product line’s breadth of inbound and outbound functionality is unique among cloud-based call center software providers. Our award-winning software was built from the ground up to be:
- Affordable and functional
- Fast and simple to deploy
- Easy to learn and use
Build your call center in the cloud
Eliminate the hassle and expense of your outdated infrastructure. Five9 offers all the functionality of on-premise technology, with all the cost savings benefits of cloud computing.
Everything you need to amaze your customers
The world’s leading virtual call center software enables you to delight your customers while lowering your costs and transforming your business. With Five9, every time you talk with your contacts, it improves your bottom line.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Five9 Virtual Call Center:
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