In-Depth CRM Review

Five9 Virtual Call Center

Five9, Inc.
4000 Executive Parkway
Suite 400
San Ramon, CA 94583-4206

Telephone: (925) 201-2000
Toll Free: (800) 553-8159
Fax: (925) 476-1563
Email: [email protected]
Web: http://www.five9.com/

CRM Category: Call Center Support – Cloud
Sub-Category: Contact Center Solutions
Seats: Small Enterprise

About the Company:

From Pioneer to Category Leader

Five9 was founded by five technology visionaries who left a leading player in the call center industry to create their own company in December 2001. These visionaries understood the untapped potential of Voice-over-IP and the emerging Software-as-a-Service model.

Their vision was to deliver the value of leading contact center software at an affordable price, and they saw how a cloud-based solution could dramatically improve return on investment results. Their commitment to service excellence is embodied in the company name—the five nines of reliability—typically associated with world-class telecommunications providers.

Using their own investment, they released the first version of the Five9 Virtual Call Center in March of 2003. Since then, with a strong executive team and top-tier investors fueling continued success, Five9 has outpaced the hosted call center software industry.

With over 360 employees world-wide, Five9 has one of the largest engineering organizations in the industry, allowing the company to be at the forefront of innovation in the cloud-based contact center space. The company revenues have grown at 50%-70% for each of the past four years. Since the company’s inception, Five9 has steadily acquired customers of increasing size and scope of business needs, and now serves all customer size bands in the on-demand contact center software market: Small and Medium-Sized Businesses, Mid-Market, and Enterprise.

Quick Facts

Cloud-Based Contact Center Software market leader
Tens of thousands of users on 5 continents
Investors: Hummer Winblad, Mosaic Ventures, Partech International, Adams Street Partners
World headquarters in San Ramon, California, USA
Offices in the USA, Russia, and the Philippines

About the Product:

The Market-Leading Virtual Call Center Software for any Call Center

Our virtual call center products include all of the features you need to run your call center operations effectively. The Five9 product line’s breadth of inbound and outbound functionality is unique among cloud-based call center software providers. Our award-winning software was built from the ground up to be:

Affordable and functional
Fast and simple to deploy
Easy to learn and use

Build your call center in the cloud

Eliminate the hassle and expense of your outdated infrastructure. Five9 offers all the functionality of on-premise technology, with all the cost savings benefits of cloud computing.

Everything you need to amaze your customers

The world’s leading virtual call center software enables you to delight your customers while lowering your costs and transforming your business. With Five9, every time you talk with your contacts, it improves your bottom line.

Price:

For complete pricing details, please contact the company directly.

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

Rich’s View of Five9 Virtual Call Center:

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