In-Depth CRM Review
San Francisco, CA
CRM Taxonomy: CRM – Cloud
Sub-Category: Sales Effectiveness
Seats: Small Business/SMB/Enterprise
About the Company:
Automatic meeting notes
Fireflies automatically transcribes and summarizes what is said during your meetings. Search your meetings for perfect conversational recall.
You can get some interesting insights into Fireflies in this interviews with CEO, Krish Ramineni:
About the Product:
Why sales & customer service organizations need to do more with their call data?
Most businesses are completely unaware of the data goldmine right at their fingertips that will help them close more deals, retain more customers, and drive better rep performance.
However, most managers are aware of how much time their reps spend manually performing tedious tasks like taking notes and searching for prospect information instead of actually selling.
The one common denominator is that there’s a treasure trove of information being discussed in calls that is simply being lost forever.
The conversations a company has with its customers are strategic data assets that have been untapped for far too long. For the first time, Fireflies, can turn these customer conversations into a competitive resource with profound implications across your entire enterprise.
We use machine learning algorithms to automate the mundane tasks for reps and artificial intelligence to make sense of your call data to empower managers to make better decisions.
What can the Fireflies Conversation Tracking Platform do?
For Your Reps
Fireflies captures your team’s sales calls, transcribes them, and plugs in the data gaps inside your CRM. Our platform gives your reps perfect recall after every meeting so that they can spend more time paying attention during conversations and actually close more deals. Handoffs are a breeze and reps don’t have to frantically take notes on every call.
For Your Managers
Fireflies gives manager the ability to close the gap between low performing reps and top performing reps inside your organization. Understand which deals in your pipeline might be at risk of losing. Know what is being said on deals that close vs deals that don’t close. Align your pitch around what prospects, buyers, and customers care about so that you can increase your team’s chances of closing more deals.
For Your Organization
Fireflies helps center your entire organizations around the voice of the customer. Know why buyers buy, what their complaining about, and uplevel different departments to take action on this data. Your product team, engineers, marketing org, and execs will be able to see what is happening on the front lines.
How does the platform work?
Note Taking, Custom Highlights, & CRM Routing
Fireflies flags important points and generates notes that came up over the duration of calls. Reps can create custom voice triggers to capture key parts of calls automatically. Fireflies then sends these highlights straight to your CRM.
Transcription & Search
A transcript is also sent to your inbox after every interaction and it’s saved inside your dashboard where you can search it along with your past calls.
What do we integrate with today?
CRMs & Apps
We have direct integrations to Salesforce, HubSpot, Zoho, Slack, and Zapier so that you can bring Fireflies into the systems you already work. We can do custom ERP integrations as part of the implementation process depending on your org’s needs.
Fireflies also has integrations to over a dozen web-conferencing providers where it can capture call audio files. Some of the leading providers Fireflies supports today include Zoom, WebEx, Skype for Business, UberConference, GotoMeeting, Free Conference Call, and Blue Jeans
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Fireflies.ai:
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This review is undergoing a major update and should be available real soon now!
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I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!
Sorry, I have yet to find an independent review of this solution.
If you are considering this program, you should also look at these other CRM solutions:
- Coming Soon!
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