In-Depth CRM Review

Infor Epiphany

Infor Global Solutions
13560 Morris Road
Suite 4100
Alpharetta, GA 30004-8995

Telephone: (678) 319-8000
Toll Free: (866) 244-5479
Fax: (678) 319-8682
Email: Contact Infor
Web: http://www.infor.com/

CRM Category: Strategic Solution – Cloud
Sub-Category: CRM/Marketing Automation
Seats: Small Enterprise

About the Company:

Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both.

Key facts

More than 800 Channel partners
Over 1,600 Support experts
160 Direct offices

Our customers include:

19 of the top 20 aerospace companies
12 of the top 13 high tech companies
10 of the top 10 pharmaceutical companies
23 of the top 50 largest US hospitals
43 of the top 50 industrial distributors
26 of the top 35 global retailers
5 of the top 9 brewers

Product segments

Infor offers a complete array of products to manage every part of your front office, back office, and supply chain operations. Whatever your role or responsibility, information flows seamlessly and securely across these functions so the information you need is always right at your fingertips.

Marketing automation
Customer relationship management
Community development and regulations
Discrete manufacturing
Process manufacturing
Supply chain management
Warehouse management
Financial and expense management
Human capital and workforce management
Public sector
Product lifecycle management
Asset management
Performance management
Hospitality
Healthcare

Investors

Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises or both.

About the Product:

Every customer interaction presents multiple opportunities to improve your business. Whether by increasing revenue, generating a new lead, or increasing an existing customer’s satisfaction with your company, you need to make the most of every interaction at every point of contact. Infor CRM will help you strengthen your business with an integrated marketing, sales, and service approach to customer relations. Analytical CRM software from Infor does more than just track customer interaction. It helps you formulate insights that can increase leads, retention, and revenue. By using the power of Infor CRM, you can help your customer-facing staff with detailed recommendations and coordination during every customer experience. Successful enterprises ensure that every interaction increases their strength as a company.

With Infor Epiphany, you can become a leader in your industry through leading-edge customer experience and interaction management solutions that are easy to implement and easy to scale to suit your growing company. Our CRM solutions are designed for your business, regardless of the industry in which you operate. Using our access to industry experts, we will help you find a CRM solution package tailored to suit your unique needs and specifications.

Epiphany Marketing & Analytics

Get the right tools to plan, execute, and monitor your inbound and outbound direct marketing campaigns across every customer contact channel. Easily analyze your customer data and uncover opportunities. Conduct multichannel marketing and messaging campaigns that build ongoing customer relationships and respect customer preferences, help you win new and keep current customers while selling more to each one, follow your company’s marketing policies, and comply with regulations.

Learn more

Epiphany Interaction Advisor Family

Optimize your customer interactions across multiple business units and channels with the power of Epiphany Interaction Advisor. Recognized by Gartner, Forrester and other leading industry analysts as the best-in-class real-time decisioning solution, this tool can take your organization’s customer experience management and ROMI to new heights.

And now, you can solve specific interaction challenges with the Interaction Advisor family of solutions:

Interaction Advisor specialized by channel and industry
Email Advisor
Shopping Advisor
Social Commerce Advisor
Data Advisor
Ad Advisor
Document Advisor
Mobile App Advisor

Learn more

Epiphany Sales

Get all the data you need to turn any interaction into a sale. Convince your core customers to spend more, capitalize on incoming leads, lower your costs while improving customer service, and simplify the ordering process. Gain valuable insight by quickly accessing customers’ transactional history and current activity.

Learn more

Epiphany Service

Improve productivity to boost customer service while reducing costs. Extend personalized offers to customers at the time of interaction, shorten call times by resolving issues the first time, and treat customers in a consistent way.

Learn more

Price:

For complete pricing details, please contact the company directly.

Rich’s View of Infor Epiphany:

Sorry, we no longer cover this solution.

Go ahead, Get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

Sorry, I have yet to find an independent review of this solution.