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This CRM Review examines Infor Epiphany.
In-Depth CRM Review
Infor Global Solutions
13560 Morris Road
Alpharetta, GA 30004-8995
CRM Category: Strategic Solution – Cloud
Sub-Category: CRM/Marketing Automation
Seats: Small Enterprise
About the Company:
Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both.
- More than 800 Channel partners
- Over 1,600 Support experts
- 160 Direct offices
Our customers include:
- 19 of the top 20 aerospace companies
- 12 of the top 13 high tech companies
- 10 of the top 10 pharmaceutical companies
- 23 of the top 50 largest US hospitals
- 43 of the top 50 industrial distributors
- 26 of the top 35 global retailers
- 5 of the top 9 brewers
Infor offers a complete array of products to manage every part of your front office, back office, and supply chain operations. Whatever your role or responsibility, information flows seamlessly and securely across these functions so the information you need is always right at your fingertips.
- Marketing automation
- Customer relationship management
- Community development and regulations
- Discrete manufacturing
- Process manufacturing
- Supply chain management
- Warehouse management
- Financial and expense management
- Human capital and workforce management
- Public sector
- Product lifecycle management
- Asset management
- Performance management
Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises or both.
About the Product:
Every customer interaction presents multiple opportunities to improve your business. Whether by increasing revenue, generating a new lead, or increasing an existing customer’s satisfaction with your company, you need to make the most of every interaction at every point of contact. Infor CRM will help you strengthen your business with an integrated marketing, sales, and service approach to customer relations. Analytical CRM software from Infor does more than just track customer interaction. It helps you formulate insights that can increase leads, retention, and revenue. By using the power of Infor CRM, you can help your customer-facing staff with detailed recommendations and coordination during every customer experience. Successful enterprises ensure that every interaction increases their strength as a company.
With Infor Epiphany, you can become a leader in your industry through leading-edge customer experience and interaction management solutions that are easy to implement and easy to scale to suit your growing company. Our CRM solutions are designed for your business, regardless of the industry in which you operate. Using our access to industry experts, we will help you find a CRM solution package tailored to suit your unique needs and specifications.
Epiphany Marketing & Analytics
Get the right tools to plan, execute, and monitor your inbound and outbound direct marketing campaigns across every customer contact channel. Easily analyze your customer data and uncover opportunities. Conduct multichannel marketing and messaging campaigns that build ongoing customer relationships and respect customer preferences, help you win new and keep current customers while selling more to each one, follow your company’s marketing policies, and comply with regulations.
Epiphany Interaction Advisor Family
Optimize your customer interactions across multiple business units and channels with the power of Epiphany Interaction Advisor. Recognized by Gartner, Forrester and other leading industry analysts as the best-in-class real-time decisioning solution, this tool can take your organization’s customer experience management and ROMI to new heights.
And now, you can solve specific interaction challenges with the Interaction Advisor family of solutions:
- Interaction Advisor specialized by channel and industry
- Email Advisor
- Shopping Advisor
- Social Commerce Advisor
- Data Advisor
- Ad Advisor
- Document Advisor
- Mobile App Advisor
Get all the data you need to turn any interaction into a sale. Convince your core customers to spend more, capitalize on incoming leads, lower your costs while improving customer service, and simplify the ordering process. Gain valuable insight by quickly accessing customers’ transactional history and current activity.
Improve productivity to boost customer service while reducing costs. Extend personalized offers to customers at the time of interaction, shorten call times by resolving issues the first time, and treat customers in a consistent way.
For complete pricing details, please contact the company directly.
Rich’s View of Infor Epiphany:
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If you are considering this program, you should also look at these other CRM solutions:
- Clear C2, Inc., developer of C2 CRM
- Infor, developer of Infor CRM
- Oracle Corporation, developer of JD Edwards World
- Touchtone Corporation, developer of Wintouch iSeries CRM
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