In-Depth CRM Review

Epicor CRM

Epicor Software Corporation
4120 Dublin Boulevard
Dublin, CA 94568

Telephone: (925) 361-9900
Toll Free: (800) 999-1809
Fax: (925) 361-9999
Email:
Web: http://www.epicor.com/

CRM Category: Strategic Solution – Cloud/On Premise
Sub-Category: ERP/CRM
Seats: Small Enterprise

About the Company:

Epicor Software Corporation (recently combined with Activant Solutions Inc.) is a global leader delivering business software solutions to the manufacturing, distribution, retail and services industries. With nearly 40 years of combined experience serving midmarket organizations and divisions of Global 1000 companies, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), point of sale (POS), supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional and global businesses demand. The Company’s headquarters are located in California, with offices and affiliates worldwide.

Epicor was acquired by Apax Partners in 2011.

About the Product:

Customer relationship management (CRM) strategies are more important to businesses today than ever before. That’s why we’ve designed our CRM software solutions to help you stay ahead of the curve and successfully meet the challenges that the market brings—helping you manage your entire customer lifecycle, from prospect to cash—to care effectively, improve operational efficiency, and accelerate internal and external growth.

Epicor^® CRM system software provides a 360-degree view of the entire customer, supplier, or partner relationship regardless of position in the customer lifecycle. Epicor’s powerful CRM software helps you maximize your customer information and broaden the scope of your data to everyone within the organization and to stakeholders through contextual delivery of essential customer data to information workers, wherever it’s needed.

ERP and CRM Software Solutions to Meet Your Business Goals

Reach new customers while retaining existing customer communities
Enhance internal efficiencies
Drive new product introduction
Automate marketing activities
Improve execution of customer service

With award-winning integrated applications, covering marketing automation (MA), sales force automation (SFA), case management, and customer and partner self-service, Epicor CRM software provides the functionality you need to ensure an all-around, world-class customer experience.