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This CRM Review examines Envision Performance Suite™.
In-Depth CRM Review
Envision Performance Suite™
Envision Telephony, Inc.
901 5th Avenue
Seattle, WA 98164-2024
CRM Category: Call Center Support – Cloud
Sub-Category: Workforce Analytics
Seats: Small Enterprise
About the Company:
Since 1994, we’ve had one objective: to figure out a way to make the relationship between a company and their customers better. We’ve partnered with our customers to develop a powerful suite of products and services that enable contact centers to optimize operational effectiveness and efficiency.
Now in 2013, it’s gone way beyond just contact centers. It’s about using multiple mediums to find the real Voice of the Customer… finding out what the customer really feels via phone call, social media, chat room and email. Then taking that information, analyzing it and using it to move a company where it needs to be.
Our commitment to unparalleled customer-centricity is at the center of our company’s values. It’s what makes us different; it’s what makes Envision the authority on delivering an uncompromising and simply superior customer experience.
About the Product:
Don’t just imagine the perfect contact center, Envision it.
Recording a call. Yes, we do that.
But that’s only the start of the conversation.
These days, it’s about knowing how many agents need to be scheduled to handle interaction volume no matter what the variables. Additionally, you need to know about how to train your agents to be positive representatives for your company rather than just call-handlers. Another key element is using customer-agent interactions across multiple mediums to gain insight into what a customer truly thinks and feels about your business.
It’s also about using analytics to make strategic business decisions that solve short-term problems (like figuring out why complaints immediately spiked after a product modification), or modify long-term objectives (like improving the relationship between business and customer, improving profits, improving the brand, etc).
END RESULT: Envision has the tools to bring contact centers into the 21st century.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Envision Performance Suite™:
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