Last Updated on 7 years by RichBohn
This CRM Review examines Engagedots.
In-Depth CRM Review
NDOT Technologies Pvt Ltd.
Block No 3, Mullai Nagar
Maruthamalai Main Road
Coimbatore 641 041
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager
Seats: Small Enterprise
About the Company:
We are in the field of developing prime software solutions for more than 5+ years with cumulative organization experience around 400 man years. We are supported by well-equipped infrastructure spread across 7500 sq.ft and facilities meeting the industry-standard. Our dedicated team of 100+ qualified professionals are serving more than 1000+ customers across the globe.
Engagedots is an enterprise solution which is useful for handling the entire activities of the organization through a single dashboard. It manages the entire workforce in hierarchical manner and provides exclusive login or profile page. Engagedots is a unified solution that can manage the sales, projects, and man power through single platform and manage the related documents with centralized access from anywhere at anytime.
Engagedots is available as Enterprise model as well as CRM model. The Engagedots CRM is a compact choice for automating the sales and marketing with various indepth statistical data analysis to provide insight on the status. Engagedots is the prime solution that is highly affordable.
About the Product:
Engagedots is a power-packed business solution that provides a single platform for controlling overall activities of business that comprises contacts management, lead generation, sales conversion, project assignment, task handling, project monitoring and support. It is the podium where the employees, customers, and the management meet together building strong customer relationship.
The Engagedots functions as integrated modules that can be optionally included with the software. The right combination of modules can be included depending on the type of industry. The Engagedots is suitable for all types of industry or businesses.
Features of Engagedots
- Multiple business solutions in a single platform
- Manages both employees and customers
- Interactive communicative business medium
- Identifies leads and opportunities
- Converts leads to sales
- Generates purchase order and invoice
- Ticketing facility to attend client issues
- Establishes ongoing support
- Reports for monitoring and decision-making
What is Engagedots?
The activities of sales are streamlined with centralized contact database which is closely followed to generate leads, where opportunities identified are converted as sales or purchase
Each employee get a customized social profile page where they can establish contact with other employees, share their thoughts, share photo or videos, and be informed about their task
A good rapport with the customers is built by completely automating the marketing activities such as campaigns, email marketing, lead source analytics, newsletter management, widgets etc
Ticket & support
The issues and queries raised by the customers can be handled via ticketing system using the knowledgebase, smart answer recommendation, video tutorials, forums etc to provide support.
The employees are managed in the hierarchical model under teams depending upon their role and responsibilities with best resource utilization, scheduled meetings, events, and reviews
Precise reports can be generated on scheduled time based on task progress or task completion along with chart-wise reports and editable report fields, avoiding redundancy of data.
Probability of sales conversion can be increased via social media like facebook, twitter, and linkedin to get social updates about customers as well as keep them updated about the products.
A well-defined role-based dashboard with total control over application security and setting preference is supported with authorized internal/external access permission to the application
Multiple projects can be handled simultaneously with every task monitored for its completion via status indicated as progress bar with options for managing documents, notes, and events
Performance of employee is evaluated based on time taken for goal-oriented task completion which is supported by feedback in social media environment and decision-making reports
Multiple tasks can be assigned level-wise with full control over project execution and task completion including options for milestones, meetings, events, and related report generation
Employees can be managed in hierarchical order with role-based login for each person whose list can be sorted or filtered while the administrator retains the ultimate power of control
Private social networking within the enterprise brings about a collaboration within the employees where documents can be shared dynamically and paves easy decision-making.
For complete pricing details, please contact the company directly.
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