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This CRM Review examines EBSuite.
In-Depth CRM Review
111 Macintosh Avenue
Fremont, CA 94539
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager
Seats: Small Enterprise
About the Company:
EBSuite was formed in 2001 by Silicon Valley software engineers. Our engineers helped build some of the most popular Internet based applications, including: The Stanford Human Genome Database, Oracle Applications and SUN’s Java. Our vision for CRM is to provide a complete integrated business solution. A complete CRM solution that will save time, provide access to vital business information, create satisfied customers and enable teams to collaborate anywhere.
A complete 360 degree CRM solution to enable marketing managers to build a pipeline with true ROI measures; to enable sales managers to “coach or guide” each sales team member to be successful; to enable customer support managers to create satisfied customers; to enable accounting to efficiently track invoices for your products and services; And to enable post-sales project teams to work together for success.
To make our vision a reality our engineers work directly with our customers to design unique features. This partnership has created a highly customizable, easy-to-use fully automated CRM solution with features not found in other applications. We are confident in our skills and our CRM’s customizability, that’s why we provide free customer support and service to each customer.
We work with each customer until their CRM experience is a success. Why, we have to, since we do not require a long term contract and provide service month-to-month we have created an enterprise grade CRM @ No Risk.
Our solution is fast, secure, scaleable, and powerful. It’s 100% web based, which means there is no need for end users to install any software, your up and running in a day. And by using the latest J2EE and Web Services technologies, our solution can be rapidly deployed and seamlessly integrated into your existing business systems.
Our team is based in the heart of Silicon Valley, California USA. Our dream is to create the best CRM solutions, bar none! EBSuite is the zenith of our talent.
About the Product:
EBSuite web based software solutions
Integrated data across sales to support to marketing
Web form creation and data capture, Support ticket capture and escalation, Surveys, and Email Campaigns
Just tracking sales or just need a support ticket portal or just implement for Project Management – your choice!
EBSuite is web based and supports a robust web services API for integration of legacy systems. This is 2013 – Let’s get your data together.
Customer Support — Help Desk
- Case capture, escalation and resolution
- Customizable portal for case history and support article resource
- Service Level Agreement (SLA) tracking and billing
- Learn more
Marketing Automation – Define the audience and email, then send
- Import Templates or Create with the on-line editor
- Define Static or Dynamic send lists
- Schedule email blasts or Drip email campaigns
- Learn more
Sales Automation and Sales Process Builder©
- Define a plan of action then launch the action plan – nothing falls through the crack
- Look forward to see the planned activities and review the history all on one page
- Setup a consistent Sales Process with the Sales Process Builder©
- Learn more
- Online project management solution with file sharing, Gantt charts, task assignment and completion analytics
- Share project progress and documents with stakeholders with the Portal
- Create projects from repeatable templates
- Learn more
For complete pricing details, please see:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please see:
Rich’s Video Highlights of this CRM solution:
Rich’s View of EBSuite:
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