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This CRM Review examines Dimelo Social CRM Suite.
In-Depth CRM Review
Dimelo Social CRM Suite
32, rue de Trévise
75 009 Paris
CRM Category: Selling on the Web – Cloud
Sub-Category: Social CRM
Seats: Small Enterprise
About the Company:
Dimelo is the European leader of SocialCRM software
Leading brands use Dimelo SaaS software applications to make it easier to manage their online customer service activities. Dimelo clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity. Incorporated in 2006, Dimelo is the European leader of SocialCRM software. We help brands leverage social media as a powerful way to augment returns of CRM initiatives, whether in sales, marketing, customer service or customer insights.
Our SocialCRM Suite is a comprehensive multichannel software for companies willing to engage in a direct conversation with their customers, allowing them to orchestrate, manage and secure conversations in their Internet properties as well as in the wild wild web.
With a single back-office, common interfaces and processes, we help community managers efficiently engage on community websites, Facebook pages, Twitter accounts, FAQs, external forums and blogs, as well as feed internal CRM and business intelligence applications.
We have a customer-driven culture and a strong commitment to our customers’ success and ROI. Our Customer Services team will work hand in hand with your team to make the most of SocialCRM, every step of the project : strategy, audit, design, integration, policies, operations, reporting and steering.
We offer our customers the right solution to cater to their current needs and goals, while providing a clear evolution path to full-fledged CRM process integration.
RingCentral Completes Acquisition of Dimelo
BELMONT, Calif. — October 23, 2018 — RingCentral, Inc.,(NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that it has completed its acquisition of Dimelo, a leading cloud-based digital customer engagement platform. The acquisition of Dimelo further bolsters RingCentral’s leadership position as the #1 cloud communications provider worldwide. In addition, this acquisition will:
Enable RingCentral to offer a modern end-to-end solution in the high-growth customer engagement solutions market
Empower agents to efficiently manage customer interactions across digital channels via a single interface leveraging Dimelo’s AI-based smart routing engine
Accelerate Dimelo’s growth momentum through RingCentral’s broad go-to-market capabilities and global footprint
“Dimelo enables us to deliver on our vision to empower people to communicate and collaborate using any mode of choice,” said Vlad Shmunis, chairman, founder, and CEO, RingCentral. “Through our strategic acquisition of Dimelo, we are continuing to strengthen and deepen our product portfolio of next-generation customer engagement solutions to meet customers’ preferences for interacting with businesses using digital channels.”
“While most companies have an adequate contact center solution in place to handle voice interactions, the same is not true for the ever-growing number of digital channels their customers want to use to communicate with them,” said Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics, LLC. “The Dimelo solution will allow companies to move from siloed email, web chat, social media interactions and messaging of today to an integrated, context-rich digital customer engagement platform.” Dimelo was founded in 2006 and is headquartered in Paris, France. The company offers a feature-rich, digital-only customer engagement platform that is deployed by leading customers including Allianz, AXA, BNP Paribas, ENGIE, Orange, and Telenor.
The terms of the transaction were not disclosed. The acquisition is not estimated to have a material financial impact for the year ending December 31, 2018.
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
About the Product:
Dimelo’s platform is a comprehensive solution to manage all types of conversation, wherever they happen
Conversations are manifold.
Sometimes conversations starts with a statement, and then an idea exchange. Sometimes they start with questions, bring up several answers, and finish with a poll. Sometimes they start by sweepstakes, and finish by testimonials. Sometimes they start with a gripe and finish with a smile…
Sometimes they start in the office, and finish on the bus. Sometimes they attract people in the street and then they are broadcasted.
This is why Dimelo’s platform was designed to accommodate all form of conversations between a company and its customers, occurring on any place or channel.
We have been working for several months on deconstructing conversations, and try to find models and protocols. We ended up with a few common types :
- questions to an expert,
- questions to a community,
- opinion and debate.
And we built applications from those conversation protocols.
Dimelo’s suite of conversation applications enables on demand adaptation to the conversation needs. Conversation can begin on a pre-sales space, where visitors ask questions to product experts, and then be resumed after purchase on a community support space. Conversations can begin with debates around opinions and end up in a brainstorm session.
Dimelo’s customers are in control of the conversation and always have the choice to select topics, panels and duration. They can extend conversations or restrict them on demand. We provide a very flexible way to drive conversations according to your agenda.
Conversations about or with your brand can happen everywhere, and you don’t want to lose any part of it because you’re not there. So we built Dimelo as a multi-channel solution, so that you can engage a conversation with your customers wherever they are. We began with the web, because it is and will be the dominant media for the foreseeable future. Then we added Facebook applications so that you can be in the social media main street. We also support the email channel, so that conversations can happen through this classical tool. We’ll add many more channels on the coming months, like Twitter, Youtube, Linkedin, Messaging and others.
We help you manage conversations on your own properties – places that you own – but also on the open web (blogs, forums, social media places that you don’t control. In a unified way, with a single back-office and common procedures.
This is what makes Dimelo’s platform outstanding : it’s a global solution, not a point-product, but still very flexible and efficient.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Dimelo Social CRM Suite:
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