Last Updated on 7 years by RichBohn
This CRM Review examines Desk.com.
In-Depth CRM Review
Desk.com
Salesforce.com, Inc.
The Landmark @ One Market Square
Suite 300
San Francisco, CA 94105-1004
Telephone: (415) 901-7000
Toll Free: (800) 667-6389
Fax: (415) 901-7040
Email: Contact Salesforce
Web: http://www.desk.com/
CRM Category: Customer Support – Cloud
Sub-Category: Help Desk
Seats: Enterprise
About the Company:
Founded in 1999, salesforce.com is the enterprise cloud computing leader. Salesforce.com’s social and mobile cloud technologies enable companies to transform into customer companies by connecting with their customers, employees, partners and products in entirely new ways. Based on salesforce.com’s real-time, multitenant architecture, the company’s apps and platform revolutionize the way companies sell, service, market and innovate.
- Grow your business with the #1 sales app, Salesforce Sales Cloud
- Deliver amazing customer service with the #1 service app, Salesforce Service Cloud
- Listen, publish and advertise with the #1 social marketing app, Salesforce Marketing Cloud
- Build and deliver social and mobile apps with the Salesforce Platform, and extend success with the world’s leading enterprise app marketplace, the AppExchange
salesforce.com (CRM) is traded on the NYSE.
http://www.bloomberg.com/quote/CRM:US
Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth. Our all-in-one customer support app has everything a small business needs to provide awesome customer service in the cloud. There are thousands of companies using Desk.com, from household names like Square and Instagram to the burrito shop down the street. Desk.com is the Service Cloud for Small Business, one of the leading service and support solutions from Salesforce.com.
About the Product:
Case Management
Desk.com’s Case Management is the engine of your support system. Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what’s important. Wow your customers while Desk.com does the hard work of keeping everything organized.
Universal Inbox
View and respond to customers all in one spot, using social and traditional channels.
Mobile Support
Use your smartphone collaborate with your team, and track and reply to cases.
Multilingual Support
Serve the new global customer no matter the size of your business or support team.
Business Insights
Make decisions based on key metrics: where cases come from and how they are handled.
Price:
For complete pricing details, please see:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please see:
Rich’s View of Desk.com:
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Short List:
If you are considering this program, you should also look at these other CRM solutions:
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