This review was last updated
This CRM Review examines Commence.
In-Depth CRM Review
2 Industrial Way West, 2nd Floor
Eatontown, New Jersey 07724-2265
Telephone: (732) 380-9100
Toll Free: (877)COMMENCE
Fax: (732) 380-9170
CRM Category: Strategic Solution – OnPremise/Cloud
Sub-Category: Contact Manager
Seats: Small Business
About the Company:
Founded in 1988, Commence® Corporation is a leading provider of Customer Relationship Management (CRM) and Business Process Automation software. The company provides a diverse suite of customer management software solutions that integrate people, processes and technology for improved agility and business performance. Companies that have implemented Commence’s customer management software have realized significant improvements in sales execution and customer service.
Commence has been the recipient of numerous CRM industry awards throughout its rich history and was the original developer of IBM Current, a desktop contact management program and IBM SuperSELL, a sales force automation solution. Commence software has also been sold under private label by companies such as Compaq Computer, Lucent Technology and other third party organizations. Today, Commence CRM is distributed around the world and is used by several thousand companies to manage their business and their customer relationships.
About the Product:
Commence CRM is a robust highly flexible customer management solution for the middle market. Commence offers customers the “Freedom of Choice” to deploy the CRM solution on premise or hosted ondemand via the cloud. What differentiates Commence CRM from other CRM solutions starts with an intuitive, friendly user interface that makes the product extremely easy to navigate and easy to use.
The product’s modular design enables Commence customers to select only the CRM functionality they require for their business and offers a comprehensive suite of business software that includes, contact management, lead management, sales management, help desk, document management, project management and analytical reporting. Commence CRM also integrates with Microsoft Outlook for e-mail, calendar and task as well as integration with QuickBooks by Intuit and mobile devices such as the iphone, Blackberry, Android and Windows Mobile. The CRM software is also available on the Apple Mac.
Commence offers a comprehensive sales force automation solution that enables small to mid-size businesses to manage the selling process from introduction to closure. Beginning with lead generation and lead management, Commence web CRM will help your sales team and its management take control of the sales process. Commence web CRM for sales force automation includes:
- Lead Generation
- Lead Management
- Account & Contact Management
- Sales Activity Management
- Sales Force Automation
- Sales Process Management
- Sales Opportunity Management
- Sales Pipeline Management
- Sales Forecasting
- Sales Reporting
- Sales Analytics
- Mobile Sales
Businesses that have implemented Commences web CRM software have reported an increase in sales revenue of 14 to 21% in the first 9 month of utilization.
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Rich’s View of Commence:
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This review is undergoing a major update for the new release!
The company has announced a release date of late December for a new enhanced version of the CRM solution. Commence is one of the few CRM software providers that enables customers to deploy applications for sales management, marketing and customer service on premise or in the cloud. The new version RM 6.0 is designed for desktop deployment at this time.
Version RM 6.0 will include both platform and functional enhancements. First, it will support future updates of Windows 10 and Microsoft’s new Office 2016 product due out later this year. This will ensure that the CRM software remains compatibility with Microsoft’s enhanced desktop environment while protecting Commence customer’s investment in their software.
Functional enhancements, will include additional integration with third party software applications such as; MailChimp and Constant Contact, two popular e-mail marketing programs. This will allow users of Commence CRM to create marketing campaigns and send bulk e-mail to both prospects and customers. Reporting of the success of each campaign will be available within the third party applications.
Version RM 6.0 will also introduce integration with cloud file storing systems such as Google Drive, Microsoft 1 Drive and Drop Box. This will enable Commence customers to store and access files directly in the cloud instead of storing files locally on in-house servers. This makes it easier to access these files anytime and from any device.
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If you are considering this program, you should also look at these other CRM solutions:
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