Last Updated on 8 years by RichBohn
This CRM Review examines ClickDesk Magic Bundle.
In-Depth CRM Review
ClickDesk Magic Bundle
440 N Wolfe Road
Sunnyvale, CA 94085-3869
CRM Category: Customer Support – Cloud
Sub-Category: Help Desk
Seats: Small Business
About the Company:
Clickdesk, Support Cloud is brought to you by ClickDesk, application software company based in Sunnyvale, CA & Hyderabad, India.
We started off by searching for an integrated support service – live support chat software with the ability to receive phone calls from visitors instantly and that runs on cloud (cloud hosted). The hosted services we found were not built for cloud and weren’t using the latest Web 2.0 technologies. Others were just stand alone desktop applications.
‘ClickDesk’ was built keeping these principles in mind. We are glad to offer our customers – a great Web 2.0, cloud-based service integrating with your present setup without requiring any new installations. We are a 20+ member self-funded (profitable) company based in Silicon Valley offering live-chat service to companies in all parts of the world.
Hosted in Google and Amazon cloud with backups in Singapore and Ireland, we are glad to offer our customers a 99.9% uptime guarantee. ClickDesk integrates with your existing IMs (gTalk, Skype and more) allowing you to answer your live chats and calls on your desktop or mobile reliably.
About the Product:
Engage your website visitors in multiple ways!
ClickDesk offers a wonderful combo of exciting features in single interface
Receive online chats conveniently on your browser or IM – Google Talk/Skype.
Agents can view, reply, transfer or favorite the tickets.
Your customers call you through integrated browser VoIP Phone.
Visitors can like or tweet about you from the chat window.
For complete pricing details, please see:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of ClickDesk Magic Bundle:
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