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This CRM Review examines Casengo.
In-Depth CRM Review
CRM Category: Customer Support – Cloud/iPhone
Sub-Category: Help Desk
Seats: Small/Medium Business
About the Company:
Casengo’s cloud application for customer support blends the best of email and chat. It empowers webshops and other small businesses to more readily deliver the right answer at once. Passionately founded in 2011, devised and developed in Amsterdam. More happy customers!
About the Product:
CUSTOMER SUPPORT MADE SMARTER
Looking for more happy customers? Discover Casengo, the smart customer support software for web shops and smaller businesses. Our product is specifically designed to enable responsive, flexible customer support from wherever you are. Simple. Solid. Beautiful.
Everyone’s demanding multi-channel support.
Your customers want different ways to get the answers, including self-service. Reduce inquiries with your very own knowledge base. And when they do need help, keep track of email, live chat, Twitter and phone inquiries, from one application.
Enhance email with mindblowing live chat
Okay, don’t get too excited. That’s for your customers when they realize they can continue email correspondence in live chat mode for super-fast resolution. All of a sudden your stock went up!
Insight and efficiency – they go hand-in-hand
Work smarter and faster with the right tools and information at your fingertips. See all customer inquiries from one universal inbox. Get the complete contact history for a customer, no matter which channel they used to contact you. And use the tools available – from labels, to macros – to prioritize, delegate and respond to issues more efficiently.
Collaborate with peers
Don’t have the answer, but know someone who does? Simply collaborate using the case assignment, notes and case forwarding features to deliver the answer super-fast. Yippee!!
One Universal Inbox
You can monitor, record and manage incoming and outgoing communications across:
A single overview
Just log in, online, for an overview of everything! Easily see which customer inquiries are new…
- …which still need to be followed up…
- …which cases are assigned to you.
When a case goes green, pull out your best lines for real-time chat with a personal touch. You smooth talker, you!
Don’t let your smooth talking get in the way of super-fast query handling – simply add macros (canned responses) and you’re halfway there.
Add a note, give it a label, define the priority and update the status. Now you’re really managing customer inquiries intelligently.
First agent license: free. Always and forever.
€39/month For each extra agent license.
Premium feature set includes additional mailboxes, groups, languages and brands.
Larger teams? Receive a custom volume pricing quote.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Casengo:
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This review is undergoing a major update and should be available real soon now!
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If you are considering this program, you should also look at these other CRM solutions:
- Coming Soon!
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