This review was last updated
This CRM Review examines C2 CRM.
In-Depth CRM Review
Clear C2, Inc.
1199 South Beltline Road, Suite 120
Coppell, TX 75019-4668
CRM Category: Strategic Solution – IBM System i5
Sub-Category: Contact Manager/Helpdesk
Seats: Small Enterprise
About the Company:
Clear C2, Inc. is a Premier IBM Business Partner which develops applications for today’s changing business world. Clear C2, Inc. was founded in 1993 and is a leading IBM Independent Software Vendor focused on driving customer loyalty. It is a privately-held and employee-owned company. All facets of our business offering is performed by our direct employees – there is no outsourcing or contracting with any 3rd party vendors or system integrators Our main location can be found in Coppell, Texas just outside of Dallas. This facility is where all research and development, support, implementation, and SaaS hosting is performed.
Clear C2 has developed C2CRM, a browser-based CRM solution to help mid-sized companies improve productivity, save costs, increase sales and profits, and build strong customer relationships. In 2002, IBM and Clear C2 announced a Strategic Alliance making C2CRM IBM’s primary CRM offering for its middle market customers. C2CRM consists of several modules that span five solution sets: Relationship Management, Sales Management, Customer Service, Marketing Management and Business Intelligence. These comprehensive modules allow companies the ability to scale the application based on needs and number of users.
In 2008, Clear C2 developed C2MMS, a Maintenance Management Suite solution. It allows companies to be in control of their scheduled maintenance, vendor repairs, work orders, RMA processing, security and audit processing, equipment inventory and oncall management.
About the Product:
C2CRM is clearly different. It offers the power and flexibility usually reserved for custom CRM solutions, with the ease of use and implementation typically associated with contact managers. There’s simply nothing like C2CRM and it’s ready to help your business improve productivity, increase sales and boost your bottom line.
Your business must become customer centric to survive in today’s volatile business environment. Your products and services MUST address the needs of the customer. C2CRM can transform your business into a customer-focused competitor poised to react quickly to meet challenging market needs.
C2CRM streamlines your sales process by providing real-time information on leads, prospects and customers. It improves your marketing efforts by tracking which marketing initiatives work and which ones do not. It streamlines your customer service by providing comprehensive customer information. Your service team will help customers faster and more efficiently which ultimately improves customer satisfaction and loyalty.
Your management team will get the information they need with real-time data such as sales opportunities, marketing efficiency, customer retention and much more. When you use C2CRM, you’ll have enterprise-wide information at your fingertips when and where you need it.
C2CRM can be sold as a software and hardware solution on quality IBM equipment or by itself, depending on the customers’ configuration. A wide variety of bundles offer ultimate flexibility to meet your computing environment needs. Plus, C2CRM is offered in special solutions packages which include modules designed to solve specific business problems. Flexibility is the key to a successful CRM approach. C2CRM makes it easy to implement your CRM solution in stages that fits your business needs.
C2CRM is platform and vendor independent – supported operating systems include IBM’s System i and AIX V7.1, Microsoft Windows Server 2008 R2 and Linux. Supported databases include Microsoft SQL Server 2008 R2, Oracle 10g and 11g, MySQL and IBM DB2 Version 9.
If you’re looking for a solution that has the customization and flexibility that you can’t find in a simple contact manager, but doesn’t have the high-costs or complexity of a “high-end” ERP-based CRM solution, look no further than C2CRM. It’s the perfect fit for small to mid-sized businesses that want to improve profits and save money.
C2CRM. Clearly different. Clearly better.
For complete pricing details, please see:
Rich’s View of C2 CRM:
Though we follow them with equal passion, we do not review IBM System i5 solutions. We simply lack the hardware to do a proper job of this! Should these solutions become available in the cloud, we will put them through our normal review process.
Go ahead, Get a second opinion!
I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!
Sorry, I have yet to find an independent review of this solution.
If you are considering this program, you should also look at these other CRM solutions:
- Clear C2, Inc., developer of C2 CRM
- Infor, developer of Infor CRM
- Oracle Corporation, developer of JD Edwards World
- Touchtone Corporation, developer of Wintouch iSeries CRM
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