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This CRM Review examines BPMonline CRM.
In-Depth CRM Review
Portland House, Bressenden Place
London SW1E 5RS
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager
Seats: Small Business
About the Company:
BPMonline is a global provider of the first-class Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. The award-winning BPMonline CRM application brings easy and affordable process management tools to CRM professionals. Powerful and easy to use, the solution provides deep user-friendly customization at an incredibly inexpensive price point.
Applying its deep industry-level experience, BPMonline created a wide range of industry-tailored solutions for customer relationships and business process management. BPMonline customers from Real Estate, Telecom, Banking, Legal and other sectors use the out-of-the-box solutions specific to their industry. This approach enables companies to have their CRM+BPM solution up and running quickly and ensure the ongoing success.
Headquartered in London, UK, with an ever-growing partner network, BPMonline is presented in more than 35 countries around the world. Currently 5000 organizations trust our solutions, empowered by the exceptional customer service.
About the Product:
BPMonline CRM Features
Win combination of tools for sales, marketing and service departments
Business Process Management
The heart of the application is the business process designer that allows for process modeling and execution. The logic and rules are defined by processes which can be changed when needed. Implementing a new process is as simple as modifying an old one – you simply draw a diagram and save it.
Customer Data Management
The solution provides 360-degree view of a customer and consolidates data for accounts and contacts you work with. You have the ability to drill down to all related historical events as well as analyze assumptions about exact customer. The web-based CRM is tightly integrated with Facebook, LinkedIn and Twitter to enrich customer profile with social insights.
Mobile application stores all significant customer data and brings new level of agility and productivity. With BPMonline Mobile CRM you get easy access to all customer data whether online or not.
BPMonline CRM features allow you to collect information about leads and customer enquiries, qualify and process them according to variety of business rules, remove duplicates, import data from your web-site, MS Excel and other sources. The system enables managing the whole chain of conversion through customer lifecycle.
Time Management and Communications
You can win by using a single environment to work with e-mails, phone calls, and arrange tasks according to their priority, due date, owner. This full scale interface is reliable to track all activities related to a specific customer, partner or supplier. What’s more as a web CRM software BPMonline has a native integration with Google Calendar and other popular schedulers.
BPMonline CRM harnesses primary sales tools – opportunity and quotation management, sales pipeline, projections and forecasting as well as sales team collaboration. At the same time the solution can be used to track competitor actions, monitor plan completion and share sales materials.
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