This review was last updated
This CRM Review examines Black ICE CRM.
In-Depth CRM Review
Black ICE CRM
Open by Nature Limited
112-114 High Street
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager
Seats: Small Business
About the Company:
Open by Nature Limited are a UK registered company, who specialise in Open Source Applications and Systems for businesses throughout the world.
We offer traditional IT services to customers in the UK, and web based hosted systems like Black ICE CRM to businesses worldwide.
We are passionate about Open Source and CRM’s, and our team with years of experience in this area are helping businesses realise the potential savings that Open Source brings.
About the Product:
Is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.
The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients to return, and reduce the costs of marketing and client service.
Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. Measuring and valuing customer relationships is critical to implementing this strategy.
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