In-Depth CRM Review

Aspect Contact Center

Aspect Software, Inc.
300 Apollo Drive
Chelmsford, MA 01824-3629

Telephone: (978) 250-7900
Toll Free:
Fax: (978) 244-7410
Email: Contact Aspect
Web: http://www.aspect.com/

CRM Category: Call Center Support – Cloud
Sub-Category: Contact Center
Seats: Small Enterprise

About the Company:

Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the enterprise and its partner ecosystem. Aspect is recognized by global industry analysts for its successful track record of helping companies achieve strategic objectives, deliver operational efficiency and enhance customer satisfaction.

Aspect enables organizations of all sizes to meet their business goals with the combined power of time-tested software and professional services, including more than two-thirds of the Global Fortune 50.

About the Product:

Aspect On Demand for Hosted Call Center Services

Aspect solutions offer inherent support for flexible deployment models. Aspect On Demand provides the ability to successfully interact with customers securely and reliably through a cloud-based deployment model using a proven, market-leading, unified platform for interaction management and workforce optimization.

Aspect On Demand allows you to adopt market-leading multi-channel, multi-media interaction management and workforce optimization technologies essential for delivering exceptional customer experiences, without bearing the burden of significant capital and IT investments. These capabilities are delivered through a managed, secure data center with resilience built in. Your environment is fully supported by Aspect through initial implementation and custom configuration, user training, and ongoing monitoring and maintenance. Aspect On Demand makes customer engagement initiatives easier to manage and more cost effective.

Aspect On Demand at a Glance

Reliability

Decrease the risk of information loss with secure data center housing that provides complete redundancy
Mitigate risk with available disaster recovery plans
Reduce potential data loss with optional backup systems

Flexibility

Optimize internal operations – increase capacity without increasing hardware headcount or IT investment
Rapidly scale to adjust and adapt to adjust to fluctuating markets
Reduce costs with pay-as-you-go resources based on real-time business needs
Put resources where they will best service high-value customers without incurring additional IT costs

Support

Apply the collective expertise of your Aspect® Professional Services project team for a smooth implementation
Utilize Aspect Professional Services expertise to extend your Aspect On Demand Solution to provide differentiating, value-added services

Price:

For complete pricing details, please contact the company directly.

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

Rich’s View of Aspect Contact Center:

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