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This CRM Review examines Aspect Contact Center.
In-Depth CRM Review
Aspect Contact Center
Aspect Software, Inc.
300 Apollo Drive
Chelmsford, MA 01824-3629
CRM Category: Call Center Support – Cloud
Sub-Category: Contact Center
Seats: Small Enterprise
About the Company:
Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the enterprise and its partner ecosystem. Aspect is recognized by global industry analysts for its successful track record of helping companies achieve strategic objectives, deliver operational efficiency and enhance customer satisfaction.
Aspect enables organizations of all sizes to meet their business goals with the combined power of time-tested software and professional services, including more than two-thirds of the Global Fortune 50.
About the Product:
Aspect On Demand for Hosted Call Center Services
Aspect On Demand at a Glance
- Decrease the risk of information loss with secure data center housing that provides complete redundancy
- Mitigate risk with available disaster recovery plans
- Reduce potential data loss with optional backup systems
- Optimize internal operations – increase capacity without increasing hardware headcount or IT investment
- Rapidly scale to adjust and adapt to adjust to fluctuating markets
- Reduce costs with pay-as-you-go resources based on real-time business needs
- Put resources where they will best service high-value customers without incurring additional IT costs
- Apply the collective expertise of your Aspect® Professional Services project team for a smooth implementation
- Utilize Aspect Professional Services expertise to extend your Aspect On Demand Solution to provide differentiating, value-added services
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Aspect Contact Center:
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