This review was last updated
This CRM Review examines Sales and Account Management.
In-Depth CRM Review
Sales and Account Management
APAC Customer Services, Inc.
6 Parkway North
Deerfield, IL 60015-2522
Telephone: (847) 374-4980
Toll Free: (800) 688-7687
CRM Category: Call Center Support – Cloud
Sub-Category: Call Center Outsourcing
About the Company:
Superior Experience. Focused Attention.
Founded in 1973, APAC Customer Services, Inc., an EGS Company, serves as a leading provider in customer care outsourcing solutions with global BPO services. We leverage our deep-domain expertise to deliver a superior customer experience with every interaction. Our focus on industry-specific outsourcing solutions truly unites businesses with its customers – healthcare, financial services, technology, communications, and travel and hospitality.
Understanding Who We Are
Behind our global delivery solutions and diverse global workforce lies an organization dedicated to consistently presenting the right solution. We deliver this solution to the right customer, through the right means, at the right time.
Some of the ways that APAC defines itself include:
- Vision. Mission. Values.
Outlining APAC’s foundation and direction
- Why Choose APAC
Clarifying what sets APAC and its BPO services and contact center solutions apart, as well as identifying how it benefits you
- Executive Team
Identifying the executive team members focused on helping APAC fulfill its commitment to clients, associated and stockholders alike
Recognizing accolades from our peers, clients and associates
Specifying industry credentials that enable APAC to consistently deliver results
Understanding where APAC is located around the globe
Sharing the latest news-related information about APAC with members of the press and others
About the Product:
Increase Revenue. Grow Your Brand.
It’s obvious that a business must increase sales in order to grow, prosper and survive. What isn’t obvious for many is how to effectively accomplish it. At APAC, we excel at helping companies just like yours drive sales performance.
Our strength in inbound sales enables us to capitalize on every inbound contact and interaction. With our proven techniques and best practices, coupled with our real-time production environment, we:
- Generate revenue
- Improve the customer experience
- Increase brand loyalty
- Drive repeat business
Whether it’s leveraging cross-sell or up-sell strategies to existing customers or acquiring a new customer for their first sale, we make the most of every opportunity. Yet throughout, we remain passionate about upholding the highest level of quality and integrity in all of our sales and sales transactions.
Sales Tools and Training
Our proprietary coaching, recruiting and sales management training provides the skill sets that foster successful account management. We work together with you to tailor a customized sales program. In it, we use performance analytics around the skill sets to measure our success and modify our processes.
In an effort to increase your likelihood of success, we utilize technology tools that support our efforts. These tools include:
- Immediate customer preference modeling
Providing intelligence as to what strategies will work for which customers
- Best services routing
Ensuring the right APAC representative manages the interaction
- Extensive customer databases
Enabling us to store each interaction and easily retrieve it to avoid repetition and customer frustration
For complete pricing details, please contact the company directly.
If you are considering this program, you should also look at these other CRM solutions:
- Coming Soon!
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