Last Updated on 8 years by RichBohn
This CRM Review examines Ameyo Communication Suite.
In-Depth CRM Review
Ameyo Communication Suite
Drishti-Soft Solutions Pvt. Ltd.
B2/450, Spaze iTech Park, Sector-49,
Sohna Road, Gurgaon-122018,
CRM Category: Call Center Support – Cloud
Sub-Category: Contact Center Solutions
Seats: Small Enterprise
About the Company:
Drishti-Soft is an innovator of Contact Center Software and Enterprise Communications Applications. Working in the domain of customer interactions management solutions, Drishti has consistently delivered futuristic applications to un-complicate communications. Call center solutions from Drishti is powering millions of inbound, outbound and blended interactions across the globe.
With over 9 years of experience in the challenging and fast-paced ICT (Information Communication Technology) domain, Drishti’s product portfolio includes patent-pending development platform and technology. Drishti offers such Communications Solutions that empowers enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service).
Distributed across seven offices in two countries, Drishti’s expert workforce comprises of more than 90 individuals across R&D, Sales & Marketing, Engineering, and Support units. Headquartered at Gurgaon, India, Drishti has multiple regional offices in India (New Delhi, Mumbai, Bangalore, Kolkata, Chennai) & Philippines. Drishti Philippines Inc., a wholly owned subsidiary of Drishti India, was established in Sep. 2006. Apart from this, Drishti has a vast network of partners and resellers spread across India, Indonesia, Vietnam, Bangladesh, Malaysia, Middle East, Nigeria and Kenya.
Drishti, in Sanskrit, means vision- A vision to innovate, a vision to excel, a vision to create value with the right talent onboard. As suggested by the meaning, our logo represents vision. The inner quarter circle represent eye, and the surrounding circle represents the completeness of our vision.
About the Product:
Ameyo (Expert) is an all-in-one Contact Center Software with hi-end capabilities for inbound, outbound and blended processes of large contact centers with over thousand seats. It is an ideal communications solution for next-generation contact centers that need advance functionalities. With top-of-the-line capabilities – the ACD (Automatic Call Distributor), IVR (Interactive Voice Response), IP-PBX, Predictive Dialer, Unified Messaging, IP Office, Voice Logger, Quality Monitoring, CTI, CRM and Reporting, the solution offers a host of features such as intelligent routing, self-service, rule-based dialing, unified messaging, presence management, remote agent access, dynamic queuing, robust lead management, Quality Monitoring, Unified messaging, Call Presence, Reporting and Analytics.
Ameyo empowers contact centers to dynamically manage their workforce, departments, customers, processes and performance parameters. It provides consistent user experience across various communication channels including Voice, Email, SMS, Messaging, Video and Fax. Built with Distributed Architecture and SOA, it is a scalable and extensible solution with development environment for faster turn-around time. The modular software integrates into business processes and applications and drives a competitive advantage.
- All-in-one Communication Suite offers next-generation capabilities for inbound, outbound and blended campaigns
- Intelligent Routing algorithms allow you to connect your customers to the right resource leading to increased First-Contact Resolution rates and Superior Customer Interactions
- Open-software based architecture allows seamless integration with existing systems and easy scalability allowing Easy Migration to the next level
- Real-time dialing configuration allows the users to lower dropped and abandoned calls, maximize agents’ efficiency and a control idle time for Optimum Productivity
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Ameyo Communication Suite:
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