This CRM Review examines The Engage Platform.

In-Depth CRM Review

The Engage Platform

Allegiance Inc.
10713 South Jordan Gateway
Suite 230
South Jordan, UT 84095-3962

Telephone: (801) 617-8000
Toll Free: (866) 794-4785
Fax: (801) 302-9043
Email: Contact Allegiance
Web: http://www.allegiance.com/

CRM Category: Marketing Support – Cloud
Sub-Category: Marketing Research
Seats: Small Enterprise

About the Company:

Allegiance was formed in 2005 when SilentWhistle, an ethics compliance company founded by Adam Edmunds, merged with Allegiance Technologies, a provider of web-based feedback tools founded by Dr. Gary Rhoads. Since then, Allegiance has grown to become one of the leading providers of Enterprise Feedback Management solutions. In July 2009, Allegiance acquired Inquisite, an innovative provider of online survey software based in Austin, Texas.

Allegiance was awarded the top 2009 Service Award by CRM Magazine, achieving the highest scores in customer satisfaction, depth of functionality, and company direction. Allegiance Engage was also selected as a winner of 2009 CRM Excellence award by TMC’s Customer Interaction Solutions, a leading CRM publication.

Allegiance solutions are preferred by a growing customer base of Fortune 500 companies including AT&T, Chevron, Dell, Intel, Visa, Citi, Johnson & Johnson, Marriott, Dupont, Xerox, SAP, Siemens, USPS, FDIC, GAP, and Target. Allegiance is a privately owned company based in South Jordan, Utah.

About the Product:

The Allegiance Engage platform is a feedback system that continually collects and analyzes the voice of customers and employees. Engage has the unique capacity to collect feedback through multiple channels (email, Web, print, phone) and accumulate those responses in a central database for analysis and action.

The Engage technology platform encompasses a family of feedback solutions including customer loyalty and employee retention; we round out our service offerings with professional services, training and support. Allegiance experts help companies to select the best feedback channels, customize surveys, and execute a strategic action plan to yield measurable results.

FIND DEEPER INSIGHTS USING A SINGLE PLATFORM

While there are many companies that do one area of feedback management well, only Allegiance combines multiple channels and tactics into a single, integrated platform offering a 360 degree view. Our unique Engage technology components include a variety of survey engines, online feedback forms, text analytics, and social media feedback management. Powerful dashboards and reporting tie them all together so you can get deeper insight into your business across every channel you use. It’s the kind of data that works hard for you, without you having to do the hard, monotonous work.

ALLEGIANCE ENGAGE FEEDBACK MANAGEMENT PLATFORM

Use any and every Allegiance feedback product on one integrated platform
Adjust the use of each component to create the solution right for your business
Easily configure custom reports to meet your exacting requirements
Stay on top of unstructured data with unequaled and integrate text analytics
Enjoy easy navigation, intuitive features, and training on just one platform
Learn more from powerful reporting that includes all feedback channels
Share data easily with your organization with push reports
Save time and money by working with one integrated solution
Eliminate IT hassles with no set-up and always up-to-date SaaS delivery

The Engage Platform from Allegiance is the foundation of our turnkey system. It allows you to unite a variety of Allegiance product tools and combine the data they collect for meaningful insights into your business.

Price:

For complete pricing details, please contact the company directly.

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

Rich’s View of The Engage Platform:

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