This review was last updated
This CRM Review examines ADAPTcrm.
In-Depth CRM Review
ADAPT Software Applications, Inc.
959 South Coast Drive
Costa Mesa, CA 92626-1786
CRM Category: CRM – Cloud
Sub-Category: Contact Manager
Seats: Small Enterprise
About the Company:
ADAPT Software Applications, Inc. (ASA) was established in 1993 and has assisted over 1200 companies worldwide in meeting their enterprise software requirements. With more than a decade of experience in multi-platform and web-based custom application development, the company continues to develop and market moderately priced, end-to-end Customer and Supplier Relationship Management (CRM software) solutions characterized by leading-edge technology, comprehensive functionality and a solid implementation methodology.
ADAPTcrm, the company’s flagship product, was built from the ground up, not acquired from various other software developers. Because we have always maintained development and ownership exclusivity, the system maintains unsurpassed interdepartmental integration. ADAPTcrm is designed to track all key customer and vendor communications within a single, integrated module. The system’s intuitive design facilitates interdepartmental collaboration and provides visibility over all mission critical touch points within an organization.
The ADAPTcrm system is installed at customer sites in the United States, Canada, United Kingdom, Africa, Australia and Asia. Comprehensive training, service, and support is available through authorized local resellers and consultants.
More about SYSPRO
We’re not just another ERP Vendor – we are The ERP Partner that simplifies your success!
SYSPRO is one of the longest standing independent, international vendors of business software solutions and services.
With over 30 years’ experience in the ERP industry, we have a wealth of knowledge to assist you in configuring a system tailored specifically to your business needs.
Human relations are key to our approach and as such we have a 90% customer retention rate and an equally impressive staff retention rate.
By building a strong relationship with the right people in your organisation, we create the perfect marriage of skillsets to ensure a smooth and efficient ERP implementation.
A successful implementation ensures a solid foundation for your enterprise today while also ensuring your ability to grow and adapt to changes in your industry, the economy in general and the global marketplace.
Your partnership with SYSPRO ensures continued success from the discovery phase right throughout the implementation, training and on-going support of your system.
SYSPRO has a proven track record of managed sustainable growth and is operational in over 60 countries, across six continents with over 1500 channel and support partners. Backed by a dedicated and professional team, SYSPRO provides software solutions and services to more than 14,500 customers within vertical markets ranging from manufacturing and distribution to financial services.
The SYSPRO Software solution is accessible for cloud or on-premise utilization.
SYSPRO offers all the professional services required to ensure that you will be able to leverage your investment in SYSPRO not only in the short-term but for many years to come.
About the Product:
ADAPTcrm is an integrated CRM solution designed for businesses of all sizes, though it specializes in the needs of small to medium size business. ADAPTcrm was designed to provide the full scope of features found in much more complex and expensive CRM products in a package that is easy to implement, use and customize.
ADAPTcrm comes out of the box loaded with the product features and functionality that will help your business grow and is easily implemented. ADAPTcrn comprises the following functional elements all as one product.
- Sales Opportunity Management
- Service Ticket Management
- Service Contracts
- Items Owned
- Defect Tracking
- Marketing Campaign Management
- Mail Fulfillment
- Executive Views
- ERP Integration
Most CRM products sell some or all of the above components as separate software modules, often developed by different companies. Furthermore, most CRM products do not seamlessly integrate with the accounting or ERP systems that their users use without considerable effort and expense.
ADAPTcrm distinguishes itself in three key ways:
- Integration. All of the key customer management functions in ADAPTcrm are integrated into a single, core module that was developed by the same company. Each department of your company will use the same software with a highly consistent design. Furthermore, ADAPTcrm’s pre-built links to many accounting/ERP systems means that the “front office” of your company (that interacts with customers) can share information with the “back office” (that handles orders, shipping, production and accounting).
- There are no menu commands to learn, and minimal screen navigation is needed to use the system. The user interface can be customized for each user so that each employee sees only those functions and information most relevant to his/her job.
- Speed of Customization. The ability to customize a CRM system to match the way your business actually sells and fulfills its customer needs is critical to the success of a CRM system. Like its name suggests, ADAPTcrm is designed to adapt to your business, rather than forcing your business to adapt to the way the software works. The most common types of customizations, such as adding fields and forms, can be rapidly accomplished by end-users with no previous database or programming experience using setup tables.
These three distinctions offer the benefits of lowering your cost of ownership of a CRM system while increasing your chances for a successful implementation. Numerous studies have shown a high failure rate among CRM implementations caused by three principle reasons – lack of user acceptance, lack of integration and difficulty in customization. ADAPTcrm was specifically designed to address these problems in a package that would be simple, fast and affordable to most businesses.
The ADAPTcrm motto is “enterprise class for the middle class.” The mission of ADAPT Software is to deliver the benefits of CRM that have been enjoyed by the world’s largest corporations to the many thousands of smaller businesses that could not otherwise afford them.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of ADAPTcrm:
We no longer follow this solution. It is sold primarily to SYSPRO’s ERP customers.
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