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In-Depth CRM Review
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Miami, FL 33132
CRM Taxonomy: CRM Communications – Cloud
Seats: SMB Enterprise
About the Company:
Founded in 2002, ActiveServe is the ideal provider of business continuity solutions for businesses with between 3 and 1,000 users in their operation. Our expertise allows us to deliver superior insight, support, and service on nearly every type of technology system including communications, IT infrastructure, application hosting, and a wide variety of other solutions for your business continuity needs.
About the Product:
ActivePBX® is a cloud-based business phone system that saves you money while increasing productivity and mobility. The system works with your existing broadband Internet connection, which eliminates the need for costly telecom hardware and traditional phone services.
Everything your business needs, and then some…
HD voice is a technology that delivers at least twice the sound as compared to a typical voice phone call delivered on a landline through the world’s analog circuit-switched phone network. It allows for better comprehension and clarity, especially in long detailed and/or technical discussions.
HD Video Conferencing
A select range of our phones come with HD video conferencing capability, allowing for remote employees to easily communicate face-to-face with those back at the office. This feature also eliminates the need to download or use any additional software like Skype when you want to make a video call.
Presence gives you a strategic view of the phone status of your coworkers and/or employees. From your desk phone or our web portal you can see who’s available, already on a call, holding or getting a call. Admins can monitor calls for occupied team members for greater agility in call handling.
If your area experiences a power outage or your internet connection goes down, you risk your business communications being compromised. Call Continuity eliminates this risk by recognizing when the primary number is unreachable and rerouting your calls to a backup number of your choice.
With our Call Recording feature you can record and save your VoIP calls and conversations. Recorded calls allow management to evaluate employees and bring changes if necessary. Recorded calls from experienced employees can be useful during the training of new hires.
With Call Monitoring, you have the ability to listen in on an ongoing call between one of your employees and a customer. In addition, this feature allows you to speak to the employee while on the call without the customer hearing you. Finally, the “barge” option of this feature lets you come into the call.
Cell Phone Integration
Mobility is an important part of doing business. Our ActiveDial cell phone integration feature gives your business the ability to operate PBX functionality from their mobile device. This means calls can be transferred back to other extensions, which makes connection between employees who may be in different locations simple and easy.
Custom Call Tagging
With custom tagging you can easily recognize the source of incoming calls by adding a unique tag to each published phone number. This allows your business to distinguish incoming calls for specific departments, companies, functions, etc. With custom tagging you can ensure calls are answered with the appropriate response.
Imagine a receptionist you don’t have to pay and never takes a vacation. With the virtual receptionist feature you can greet your customers and offer them a range of options to ensure they are routed to the extension or department they are trying to reach.
Weekend / Night Mode
This feature makes the scheduling of your phone system easier. It allows you to set up custom alternative greetings for when customers call after a certain time of the day, or on weekends. You can also set it to forward to a specific number based on the hour/day.
With our conference bridge feature, you can easily set up conference calls without having to plan ahead or use a third-party provider. This feature offers a dedicated number to call in and is password protected. With conference bridge, no one is ever out of reach.
Find Me / Follow Me
With our find me/ follow me feature you control how incoming calls are routed/ forwarded for individuals or groups of inbound callers. The Find me service allows you and your employees to receive calls at any location. The follow me service allows the user to be reached at any of several phone numbers.
With this feature you can administer your voice, fax, and email communications from a single inbox in your email client. It allows you to receive voicemails in your inbox as MP3 files or even have a text transcription of your voicemail delivered as an email. It also makes faxing easier as you can send and receive faxes as images.
Use call logs to view the direction of a call to a customer or call activity from a customer. Custom reports give you the ability to view information about average number of calls, average call duration, peak times, and more. You can also see detailed reports that display the source and/or destination of calls for specific extensions.
This feature works by allowing you and your employees to receive faxes to a designated email address. This web-based service is more reliable than traditional fax service. Send and receive faxes from your email client as PDF documents or TIFF images and never worry about wasting paper on faxes again.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of ActivePBX:
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