CRM Review – VAI SFA

VAI

VAI

This CRM Review examines VAI SFA.

In-Depth CRM Review

VAI SFA


Vormittag Associates, Inc.
120 Comac Street
Ronkonkoma, NY 11779-6933

 

Telephone:
Toll Free:    (800) 824-7776
Fax:            (631) 588-9772
Email:  Contact VAI
Web:    http://www.vai.net/

 

CRM Category: Field Sales Support – Cloud
Sub-Category: Sales Force Automation
Seats: Small Enterprise

 

About the Company:

VAI is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. An IBM Premier Business Partner, VAI is the 2012 IBM Beacon Award Winner for Outstanding Solutions for Midsize Businesses. VAI continues to innovate with new solutions that leverage analytics, business intelligence, mobility and cloud technology to help customers make more informed business decisions in real-time and empower their mobile workforces. VAI is headquartered in Ronkonkoma, NY with branch offices in Florida, Illinois and California.

About the Product:

Companies are always looking for ways to bridge the communication gap between in-office and their mobile sales force. Using the latest web technology, S2K Sales Force allows you to integrate your enterprise data with mobile computing devices, such as the Apple iPad and iPhone, giving your field sales force easy access to customer and product information at the point of customer contact. In addition, flexible CRM screens allow your sales team to utilize S2K Sales Force as a centralized web based contact management solution. Review new leads, track opportunities, record tasks, review activity history and much more. Sales analysis screens allow your sales force to track personal sales data, as well as customer and item sales data, to help drive new business and make the most of their sales calls. From lead capture to close, S2K Sales Force allows you to stay on top of valuable opportunities to ensure that your sales team is working at maximum effectiveness whether they are in the office or on the road.

 

Price:

For complete pricing details, please contact the company directly.

 

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

 

Rich’s View of VAI SFA:

To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at Amazon.com!

This review is undergoing a major update and should be available real soon now!

 

Go ahead, Get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

Sorry, I have yet to find an independent review of this solution.

 

Short List:

If you are considering this program, you should also look at these other CRM solutions:

    • Coming Soon!

 

Rich’s Recommended Web Sites


Blog          

Twitter          https://twitter.com/vaisoftware

Google+           

LinkedIn

Facebook           https://www.facebook.com/VAISoftware

Youtube          

slideshare

pinterest

 

Rich’s Recommended Reads


 

 


Still have questions about VAI SFA? Just leave a comment below!

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CRM Review – RingCentral

RingCentral

RingCentral

This CRM Review examines RingCentral.

In-Depth CRM Review

RingCentral


RingCentral, Inc.
1400 Fashion Island Boulevard
7th Floor
San Mateo, CA 94404-2073

 

Telephone:  (650) 472-4100
Toll Free:    (888) 528-7464
Fax:            (650) 620-1153
Email:  Contact RingCentral
Web:    http://www.ringcentral.com/

 

CRM Category: Interaction Support – Cloud
Sub-Category: VOIP
Seats: Small Enterprise

 

About the Company:

Powering business communication for a new world of work.

Since 2003, RingCentral has been breaking down the communication barriers created by complex on-premise hardware. RingCentral delivers cloud business communications solutions that frees people to work the way they want in today’s mobile, distributed and always-on work world. Delivered on a state-of-the-art cloud infrastructure, RingCentral’s cloud communications solutions help hundreds of thousands businesses thrive in a new world of work.

About the Product:

Many locations. One phone system.

Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are.
Now with Business SMS and Conferencing!

Save time and money.

You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware. It’s easy to set up online and manage your system with your smartphone or tablet. Your RingCentral phones arrive Plug & Ring® ready, so you’re ready to work without delays.

Your system grows with you.

Add users. Delete users. It’s as easy as setting up emails, so you can make adjustments as often as you like. You can share your presence status as busy, available, or on hold with your admins and colleagues and make sure important calls are never missed.

Cloud quality and reliability.

You enjoy robust functionality for one low monthly cost. There’s no PBX hardware to buy or maintain. We are user-centric. Our focus is on relevant innovations, robust features, user-friendly design and fantastic service — not nickel and diming.

Pocket your phone system.

Managing your phone system is easy with our user-centric design and user-friendly interface. You can use your smartphone or tablet with simple touch manage settings. No IT training is needed, so you don’t lose time and can focus on your work.

You choose the phones to use.

You can use RingCentral Plug & Ring® desk and conference phones. You can turn smartphones and tablets into business phones with free apps, for yourself and your workers. You also have the option of taking and making calls on your computer with a softphone.

 

Price:

For complete pricing details, please contact the company directly.

 

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

 

Rich’s View of RingCentral:

To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at Amazon.com!

This review is undergoing a major update and should be available real soon now!

 

Go ahead, Get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

Sorry, I have yet to find an independent review of this solution.

 

Short List:

If you are considering this program, you should also look at these other CRM solutions:

    • Coming Soon!

 

Rich’s Recommended Web Sites


Blog          http://blog.ringcentral.com/

Twitter          https://twitter.com/RingCentral

Google+          https://plus.google.com/+ringcentral/posts

LinkedIn          http://www.linkedin.com/company/ringcentral

Facebook          https://www.facebook.com/ringcentral

Youtube          http://www.youtube.com/user/ringcentral

slideshare          http://www.slideshare.net/RingCentral

pinterest          http://pinterest.com/ringcentral/

 

Rich’s Recommended Reads


 

 


Still have questions about RingCentral? Just leave a comment below!

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CRM Review – Sales Playbook

Qvidian

Qvidian

This CRM Review examines Qvidian Sales Playbook.

In-Depth CRM Review

Qvidian Sales Playbook


Qvidian
175 Cabot Street
Suite 210
Lowell, MA 01854-3635

 

Telephone:  (513) 631-1155
Toll Free:    (800) 272-0047
Fax:            (978) 703-7631
Email:  Contact Qvidian
Web:    http://www.qvidian.com/sales-playbooks

 

CRM Category: Field Sales Support – Cloud
Sub-Category: Sales Enablement
Seats: Small Enterprise

 

About the Company:

WE ARE IN THE BUSINESS OF WINNING

When it comes to selling, Qvidian is changing the game.

Qvidian provides software applications that enable sales teams to accelerate the sales cycle and close more deals. We do this by providing sales people with access to the most relevant content, tools, and expertise needed to precisely execute at each stage of the sales cycle.

Qvidian’s cloud-computing applications allow customers to:

  • Deploy Sales Playbooks that guide sales teams to victory
  • Accelerate the production of winning proposals, RFP responses, and sales presentations
  • Improve effectiveness through closed-loop analytics

Qvidian Sales Playbooks and Proposal Automation have increased win rates and improved productivity for some of the world’s largest and most successful corporations. On average, our customers increase their win rate by 38% and improve productivity by 45%.

 

About the Product:

DYNAMIC SALES PLAYBOOKS FOR WINNING TEAMS

Drive revenue by providing salespeople with the materials, coaching, and tools they need to advance and win deals. Qvidian Sales Playbooks aligns your sales enablement tools with your customer’s buying cycle and presents them to your salespeople within the context of a deal. Delivered through your customer relationship management (CRM) system, your sales team always knows what to do and when to do it, and leadership sees deep, integrated sales analytics to make critical business decisions.

Serve Up Any Content from Anywhere

Sales plays can be any content type—documents, presentations, videos, and other multimedia—stored in any location.

Drive Plays with Dynamic Rules

Drive plays, stages, or entire playbooks based on dynamic rules-based logic triggered off CRM data, such as deal size, industry, competitors—any custom field in your CRM.

Integrated Tracking from Playbook to CRM

Qvidian can automatically update the Opportunity probability or stage in Salesforce.com based on the completion of key plays or stages in the playbook.

Drill Deeper with Robust Sales Analytics

By aligning sales behavior activity (as tracked in the Playbook) with your CRM data, you get robust sales analytics capabilities with true visibility into the state of your sales organization.

 

Price:

For complete pricing details, please contact the company directly.

 

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

 

Rich’s View of Qvidian Sales Playbook:

To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at Amazon.com!

This review is undergoing a major update and should be available real soon now!

 

Go ahead, Get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

Sorry, I have yet to find an independent review of this solution.

 

Short List:

If you are considering this program, you should also look at these other CRM solutions:

    • Coming Soon!

 

Rich’s Recommended Web Sites


Blog          http://www.qvidian.com/blog

Twitter          https://twitter.com/qvidian

Google+           

LinkedIn          http://www.linkedin.com/groups?gid=4272193

Facebook          https://www.facebook.com/Qvidian

Youtube          http://www.youtube.com/qvidian

slideshare          http://www.slideshare.net/Qvidian

pinterest          http://pinterest.com/source/qvidian.com/

 

Rich’s Recommended Reads


 

 


Still have questions about Qvidian Sales Playbook? Just leave a comment below!

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CRM Review – Catalyst

This CRM Review examines Catalyst.

In-Depth CRM Review

Catalyst


Kingdom Solutions Pty Ltd.
42C Wantirna Road
Ringwood Victoria 3134
Australia

 

Telephone:  +61 (3) 9870 2783
Toll Free:    
Fax:            
Email:  sales@projectartcrm.com
Web:    http://www.projectartcrm.com/

 

CRM Category: Field Sales Support – Cloud
Sub-Category: CRM/SFA
Seats: Small Enterprise

 

About the Company:

Catalyst began its life as Leopard CRM in 2000, originally designed for use within a product development team. Gradually, as more features were added, it grew to be used by customer services teams as well.

Leopard CRM was originally written in PHP. It was originally designed for use on Linux/UNIX based operating systems, but in 2004 Leopard CRM became cross platform as support for Windows Servers was introduced.

The original version of Leopard CRM was released as Open Source software in 2004. Since then it has been downloaded and used by thousands of people all over the world.

In 2006, by customer request, Leopard CRM was rewritten from the ground up. It now has features that far surpass the original version of Leopard CRM. The new version has been written in Ruby on Rails and Java. It can be served from the same supported operating systems as Ruby on Rails including Linux, UNIX, Mac OS X and Windows.

In 2010, the system was renamed to Catalyst to reflect the growth of the system beyond only CRM. In April 2010, version 5 has been released with the addition of Event Management features.

In July 2010, we expanded the business with the acquisition of Project Art, primarily a web consulting business. Then, in April/May 2011, we decided to merge the two of business operations into one identity: Project Art. Catalyst, its features and all of its offerings remained the same.

About Project Art:

Project Art has been trading for over 20 years with offices in Melbourne and Singapore. We provide consulting on web technologies and web marketing alongside of our web based CRM offering, Catalyst.

Project Art is managed by Dan Harper, Julia Harper, Robbert Cook and Cheryl Cook. The team brings many years of experience in CRM, Internet Marketing and Business Strategy. 2011 sees the introduction of our newest team member Ravi Sundram, with expertise in many web technologies and Internet marketing.

Project Art is dedicated to seeing you succeed in your business. This is why we exist. We aim to help by making advanced technology accessible and understandable to the business owner. By doing this, we hope that products like Catalyst will transform businesses by decreasing manual processing and increasing efficiency. You can then focus on being the best at what you do, without having to become an IT expert.

Project Art is a trading name of Kingdom Solutions Pty Ltd.

About the Product:

Catalyst’s interface is very easy to use, because of this, it can be easy to overlook the power hidden under the hood. Here is a comprehensive list of each Catalyst feature in detail.

Project Management

  • Create project plans
  • Set start and due date for a project
  • Assign milestones to a project
  • Set start and end date for a milestone
  • See at a glance if your project is on track
  • Assign a project manager to oversee a project
  • Assign a separate person to oversee individual project milestones
  • Record tasks required to complete a milestone
  • Assign tasks to individuals
  • Set priorities for project tasks
  • Users can list project tasks by priority
  • Attach files to a project

Sales Management

  • Record all sales opportunities for your business
  • Assign a manager to individual deals
  • Assign a salesperson to an opportunity
  • Record the status of the sale according to a sales cycle
  • Sales cycle steps include:
    • Sales lead
    • Marketing communication
    • Qualification
    • Presentation
    • Proposal
    • Negotiation
    • Closed
  • Record the history of progress through the sales cycle for each deal
  • Track which leads were generated from a particular marketing campaign
  • Categorise sales leads (eg: according to product/service type, etc)
  • Manage your sales pipeline
  • Forecast your sales numbers for each sales period
  • See how sales performance compares to last sales period
  • Be alerted to sales performance issues
  • Manage a team of salespeople and keep track of their opportunities
  • Set projected dollar amounts and closing dates for each deal
  • Assign a probability of success to each deal
  • Record whether an opportunity successfully closed
  • Record the amount of each closed, successful sale
  • Group opportunities by category, status, salesperson or sales manager
  • Report on successful deals from the last 7 days
  • Report on successful deals made by your team of salespeople from the last 7 days
  • View all sales opportunities with a particular customer
  • Assign a note to a sales opportunities
  • View all customer correspondence for each sale

Marketing Campaign Management

  • Add particular contacts to a marketing campaign
  • Search for targeted marketing leads based on:
    • Previous marketing campaigns
    • Purchase history
    • Geographic location
    • Referral source
    • Job role
    • Company
    • Job title
    • Previous event attendance
    • Particular types of contact from staff (eg: types of inquiry, support, sales, phone calls, emails, etc)
    • Previous contact with particular staff members
  • View a list of all targeted campaign members including their name, company name, email address and preferred phone number
  • Record a cost for each campaign
  • See at a glance, the sales amounts generated for each campaign for return on investment (ROI)
  • Export targeted contacts for each campaign
  • Attach files to a campaign
  • Mark each stage of the campaign including when contacts are exported and when marketing communications have been sent
  • View the history of each campaign and which staff members were involved
  • View all marketing campaigns an individual customer has been a part of

Case Management

  • Track customer service, technical support, customer complaints and similar incidents
  • Integrate your service, sales and support emails directly into cases
  • Holds a chronological record of all correspondence
  • Automatically assigns a unique case number for every case
  • Built in spam filter
  • Prioritize issues according to critical or urgent factors
  • Set a due date with CRM dashboard integration
  • Record the classification of each case
  • Fully customizable classifications
  • Full HTML formatting abilities for recording correspondence
  • Copy and paste from emails with preserved formatting

Email Integration

  • Automatically receive new emails directly into Catalyst
  • Smart assignment of emails to cases and contacts
  • Creates new contacts automatically if you receive an email from a new contact
  • Built in spam filtering and flagging
  • Create filters for incoming email messages, assigning priorities, types and staff members
  • Support for an unlimited number of email accounts
  • Define multiple identities for outgoing emails
  • Automatically record incoming and outgoing email correspondence against cases
  • HTML email format support

Customer History

  • Track the history of all of your customers
  • At a glance, view:
    • All the previous events that customers have attended
    • All upcoming events that the customer is attending
    • All marketing communications for your customer
    • All sales opportunities, current and historical
    • Files that have been attached to your customer
    • All correspondence and contact between your staff and your cusotmers
  • Track customised types of correspondence
  • Full HTML formatting abilities for customer notes
  • Copy and paste from emails with preserved formatting
  • Easily set follow up tasks or appointments when entering customer notes

Contact Management

  • Store comprehensive information on your customers and contacts
  • Centralise your customer database for sharing with staff members
  • Quick search system to get customer information fast
  • Easily search for company links when entering contacts
  • Categorise contacts by regions, referral sources, and many more search criteria
  • Fully customisable contact and address types
  • Set a preferred contact method and address for each contact
  • Easily see all contacts belonging to a company including information on the last contact with each customer

File Attachments & Uploads

  • Attach files of virtually any type
  • Attach files to many different types of information including:
    • Contacts/customers
    • Companies
    • Events
    • Marketing campaigns
    • Projects
  • Keep files centralised within the system so you can easily share files with other staff
  • Easily update files with new versions

Shared Calendars

  • View calendar information by month
  • View calendar information by week
  • “Quick Add” a calendar item for the current day with 1 click
  • Fully customisable calendar item types
  • Set particular appointments as public (visible by all users) or private (visible only by owner)
  • All day classification for calendar items
  • Set a subject and detailed notes on appointments
  • Easily set reminders for calendar appointments
  • Combined calendar with appointments, projects, milestones and events
  • Create customised calendars by grouping users into calendar filters (eg: executive staff calendar, sales team calendar, etc)

 

Price:

For complete pricing details, please see:

http://www.projectartcrm.com/crm/pricing

 

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

 

Rich’s View of Catalyst:

To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at Amazon.com!

This review is undergoing a major update and should be available real soon now!

 

Go ahead, Get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

Sorry, I have yet to find an independent review of this solution.

 

Short List:

If you are considering this program, you should also look at these other CRM solutions:

    • Coming Soon!

 

Rich’s Recommended Web Sites


Blog          http://www.projectartcrm.com/blog

Twitter          

Google+           

LinkedIn

Facebook           

Youtube          

slideshare

pinterest

 

Rich’s Recommended Reads


 

 


Still have questions about Catalyst? Just leave a comment below!

Google

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CRM Review – LivePerson

LivePerson

LivePerson

This CRM Review examines LivePerson.

In-Depth CRM Review

LivePerson


LivePerson
475 10th Avenue
5th Floor
New York, NY 10018-1120

 

Telephone:  (212) 609-4200
Toll Free:    
Fax:            
Email:  Contact LivePerson
Web:    http://www.liveperson.com/

 

CRM Category: Marketing Support – Cloud
Sub-Category: Customer Experience Management
Seats: Enterprise

 

About the Company:

LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media and mobile devices. This “intelligent engagement” is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.

More than 8,500 companies rely on LivePerson’s platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.

LivePerson received the CODiE award for Best Content Management Solution in 2012, and has been named a Market Share Leader by Frost and Sullivan in 2012.  LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, Santa Monica, Tel Aviv, London and Melbourne.

 

About the Product:

Boost online production of qualified leads

Perhaps more than in any other industry, high-tech providers rely upon the web as the main line of connection to their customers and prospects. Because IT and line-of-business managers prefer to conduct their initial research online and on their own, it is crucial that your website clearly communicate the unique value propositions that set you apart from competitors. But that is just the beginning.

In order to identify and convert visitors to qualified leads who will buy, or to satisfy your customers’ service requirements, you must anticipate their needs and match them efficiently to the most appropriate sales or service agents. LivePerson provides innovative ways to help differentiate your messages, optimize utilization of your agents, and maximize favorable results.

Key benefits

LivePerson intelligent engagement solutions provide advanced benefits to high-tech companies, giving you the tools you need to:

  • Identify high-value visitors on your site — Monitor search terms used to reach your site, paths traveled, and pages viewed so you can target the best candidates for live engagement.
  • Increase visitor conversions to qualified leads — Increase online customer acquisition by more than 20% using business rules that trigger proactive, immediate chat or voice invitations to pre-qualified leads.
  • Quickly connect online visitors with the right sales people — Channel visitors based on understanding of their specific requirements, accelerating the sales process and instilling a higher degree of confidence in your company.
  • Reduce service costs and increase agent productivity — Shift service requests from telephone to highly cost-effective online channels to increase the number of agent interactions per labor-hour by more than 20 percent, significantly reducing the average cost per interaction.
  • Optimize your website with real-time monitoring and reporting — Glean valuable insights into online lead generation and customer acquisition initiatives using real-time reports on conversion rates, abandonment points, entry pages, navigation paths, rules effectiveness, and campaign performance.
  • Foster long-term loyalty and customer satisfaction — Provide immediate answers to product questions. Note that companies who use chat report customer loyalty and satisfaction rates higher than those from any other human-assisted channel.

 

Price:

For complete pricing details, please contact the company directly.

 

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

 

Rich’s View of LivePerson:

To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at Amazon.com!

This review is undergoing a major update and should be available real soon now!

 

Go ahead, Get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

Sorry, I have yet to find an independent review of this solution.

 

Short List:

If you are considering this program, you should also look at these other CRM solutions:

    • Coming Soon!

 

Rich’s Recommended Web Sites


Blog          http://www.liveperson.com/connected-customer

Twitter          https://twitter.com/liveperson

Google+          https://plus.google.com/+liveperson/posts

LinkedIn          http://www.linkedin.com/company/164748

Facebook          https://www.facebook.com/LivePersonInc

Youtube          http://www.youtube.com/myliveperson

slideshare

pinterest

 

Rich’s Recommended Reads


 

 


Still have questions about LivePerson? Just leave a comment below!

Google

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CRM Review – IBM Tealeaf Customer Experience Management

IBM

IBM

This CRM Review examines IBM Tealeaf Customer Experience Management.

In-Depth CRM Review

IBM Tealeaf Customer Experience Management


IBM

 

 

Telephone:
Toll Free:    (866) 277-7488
Fax:            
Email:  
Web:    http://www-03.ibm.com/software/products/us/en/category/SWX70

 

CRM Category: Marketing Support – Cloud
Sub-Category: Customer Experience Management
Seats: Enterprise

 

About the Company:

IBM is a globally integrated technology and consulting company headquartered in Armonk, New York. With operations in more than 170 countries, IBM attracts and retains some of the world’s most talented people to help solve problems and provide an edge for businesses, governments and non-profits.

Innovation is at the core of IBM’s strategy. The company develops and sells software and systems hardware and a broad range of infrastructure, cloud and consulting services.

Today, IBM is focused on four growth initiatives – business analytics, cloud computing, growth markets and Smarter Planet. IBMers are working with customers around the world to apply the company’s business consulting, technology and R&D expertise to build systems that enable dynamic and efficient organizations, better transportation, safer food, cleaner water and healthier populations.

IBM Trades on the NYSE.

http://www.bloomberg.com/quote/IBM:US

About the Product:

IBM Tealeaf Customer Experience Management solutions help customer-centric organizations deliver better digital customer experience. From e-commerce professionals, to digital marketers and business executives, as well as IT and customer service staff, IBM Tealeaf solutions provide an incisive “view” of the digital customer that empowers organizations to deliver better web and mobile experiences and provide more effective customer service. IBM Tealeaf solutions help companies increase online conversation rates, raise customer retention rates and improve customer satisfaction. Customer Experience Management solutions are an integral offering in the IBM Enterprise Marketing Management product suite.

Using groundbreaking technology, IBM Tealeaf solutions capture and record every digital customer interaction, and how the site or application responds in real-time. By capturing every customer visit, IBM Tealeaf solutions visualize the qualitative details of every single interaction, uniquely helping businesses understand user actions and unexpected business results. This rich customer experience dataset then fuels quantitative assessments of the negative business impact that results from customer’s online or mobile struggles, and helps prioritize opportunities for improvement and innovation.

With IBM Tealeaf solutions, e-businesses benefit from:

  • Maximizing the value of every single customer visit (web and mobile) and ensuring that more transactions are completed successfully.
  • Immediate visibility into the struggles affecting customer behavior and their business impact (without tagging or impacting site performance or reliability).
  • Rapid resolution of hard-to-find usability, system or application problems.
  • Improved customer service when agents have instant access to online customer sessions.
  • Preserving digital customer interactions to resolve customer disputes quickly and accurately.

For any online business facing pressure to increase revenue and reduce costs, Customer Experience Management is an essential. IBM Tealeaf solutions provide the ability to pinpoint customer struggles on websites in real-time. Organizations can intercept problem spots and remove roadblocks to maximize conversions, revenue and customer loyalty.

 

Price:

For complete pricing details, please contact the company directly.

 

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

 

Rich’s View of IBM Tealeaf Customer Experience Management:

To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at Amazon.com!

This review is undergoing a major update and should be available real soon now!

 

Go ahead, Get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

Sorry, I have yet to find an independent review of this solution.

 

Short List:

If you are considering this program, you should also look at these other CRM solutions:

    • Coming Soon!

 

Rich’s Recommended Web Sites


Blog          

Twitter          https://twitter.com/IBMEMM

Google+          https://plus.google.com/u/0/+IBM/posts

LinkedIn          http://www.linkedin.com/company/ibm

Facebook          https://www.facebook.com/pages/IBM/168597536563870

Youtube          http://www.youtube.com/user/IBMEMMChannel

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Rich’s Recommended Reads


 

 


Still have questions about IBM Tealeaf Customer Experience Management? Just leave a comment below!

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CRM Review – GFI FaxMaker

GFI

GFI

This CRM Review examines GFI FaxMaker.

In-Depth CRM Review

GFI FaxMaker


GFI Software
4309 Emperor Boulevard
Suite 400
Durham, NC 27703-8046

 

Telephone:  (919) 379-3397
Toll Free:    (888) 243-4329
Fax:            (919) 379-3402
Email:  Contact GFI
Web:    http://www.gfi.com/

 

CRM Category: Interaction Support – Cloud
Sub-Category: FAX
Seats: Small Enterprise

 

About the Company:

GFI Software™ develops quality IT solutions for small to mid-sized businesses with generally up to 1,000 users. GFI® offers two main technology solutions: GFI MAX™, which enables managed service providers (MSPs) to deliver superior services to their customers; and GFI Cloud™, which empowers companies with their own internal IT teams to manage and maintain their networks via the cloud. Serving an expanding customer base of more than 200,000 companies, GFI’s product line also includes collaboration, network security, anti-spam, patch management, faxing, mail archiving and web monitoring. GFI is a channel-focused company with thousands of partners throughout the world. The company has received numerous awards and industry accolades, and is a longtime Microsoft® Gold ISV Partner.

About the Product:

GFI FaxMaker Online provides simple, fast, hosted faxing

GFI FaxMaker Online enables users to send and receive faxes directly from their email system

Increase efficiency and boost productivity

GFI FaxMaker can save your business thousands in labor costs, improve workflow efficiency and boost employee productivity. It also increases information security and leverages the existing application infrastructure. The days of waiting at the fax machine for incoming faxes or confirmation of document delivery are history.

Leverage existing applications

Expand your use of existing business applications such as back- and front-office applications and messaging, without incurring additional software or training costs. The end result: higher productivity and lower costs. Faxes created with GFI’s fax software also enhance your business communications by enabling a consistent, more professional appearance.

Improve your business processes

Right from the start, GFI FaxMaker enables users to quickly and easily send, receive and manage fax communications from their desktops. With faxes composed in a word processor (or other application) or created via email (commonly known as “email-to-fax”), numbers can be selected from the email client’s address list or entered manually. As a result, your end-to-end fax communication process is shorter, more efficient and better organized.

Quickly boost your company’s performance with the purchase of this GFI solution today.

 

Price:

For complete pricing details, please see:

http://www.gfi.com/products-and-solutions/email-and-messaging-solutions/gfi-faxmaker/pricing

 

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

 

Rich’s View of GFI FaxMaker:

To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at Amazon.com!

This review is undergoing a major update and should be available real soon now!

 

Go ahead, Get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

http://fax-software-review.toptenreviews.com/gfi-faxmaker-review.html

 

Short List:

If you are considering this program, you should also look at these other CRM solutions:

    • Coming Soon!

 

Rich’s Recommended Web Sites


Blog          http://www.gfi.com/blog/

Twitter          https://twitter.com/gfisoftware

Google+          https://plus.google.com/114749839406690991336/posts

LinkedIn          http://www.linkedin.com/groups?gid=1833394

Facebook          https://www.facebook.com/gfisoftware

Youtube          http://www.youtube.com/user/gfisoftware

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pinterest

 

Rich’s Recommended Reads


 

 


Still have questions about GFI FaxMaker? Just leave a comment below!

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CRM Review – Tender Support

Tender Support

Tender Support

This CRM Review examines Tender Support.

In-Depth CRM Review

Tender Support


ENTP
411 NW Park Avenue
Suite 203
Portland, OR 97209-3357

 

Telephone:  (503) 877-3687
Toll Free:    
Fax:            
Email:  http://help.tenderapp.com/
Web:    http://tenderapp.com/

 

CRM Category: Customer Support – Cloud
Sub-Category: CRM/SFA
Seats: Small Enterprise

 

About the Company:

ENTP was created with the idea “if you get enough smart people in the room, anything is possible.” We are experts at architecting, designing, and implementing web applications using Ruby, Ruby on Rails™, and Javascript. We have core members of the Rails and Prototype teams on board and are responsible for some of the most distributed open source code in the world.

About the Product:

Beautifully simple customer support

We’ve built a simple helpdesk application that you and your customers will love. Take a few minutes and learn how Tender will streamline your customer support.

Collect Support Requests

We collect all your support requests and funnel them into your Tender site. From email, from the web, and from anywhere you can dream.

Organize Your Customer Care

Never let another support request slip through the cracks. Tender organizes your support in a simple way that makes sure you respond to every customer.

Help Your Customers Help Themselves

The best kind of support is the kind you don’t have to give. That’s why we take so much time building a smart Knowledge Base so your customers can help themselves.

A Seamless Experience

While we make sure Tender is beautiful in its default skin, we allow full customization. Make your support site feel like your brand, on your own domain.

Works With Your Existing Organization

Tender fits like a glove with your existing organization. Lighthouse synchronization keeps your developers in the loop.

 

Price:

For complete pricing details, please see:

http://tenderapp.com/plans/

 

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

 

Rich’s View of Tender Support:

To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at Amazon.com!

This review is undergoing a major update and should be available real soon now!

 

Go ahead, Get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

Sorry, I have yet to find an independent review of this solution.

 

Short List:

If you are considering this program, you should also look at these other CRM solutions:

    • Coming Soon!

 

Rich’s Recommended Web Sites


Blog          http://blog.entp.com/

Twitter          https://twitter.com/tenderapp

Google+           

LinkedIn

Facebook           

Youtube          

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Rich’s Recommended Reads


 

 


Still have questions about Tender Support? Just leave a comment below!

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CRM Review – FreeCRM.com

FreeCRM

FreeCRM

This CRM Review examines FreeCRM.com.

In-Depth CRM Review

FreeCRM.com


CRM ASP, Inc.
58 West Portal Avenue
Suite 149
San Francisco, CA 94127-1304

 

Telephone:  (415) 874-8040
Toll Free:    (866) 829-7011
Fax:            (480) 275-3595
Email:  Contact FreeCRM.com
Web:    http://www.freecrm.com/

 

CRM Category: Field Sales Support – Cloud
Sub-Category: Contact Manager
Seats: Small Business

 

About the Company:

Providing Web Based CRM since 2003

FreeCRM.com is a software developer and application service provider for customer relationship management (CRM) solutions.

We also provide private label and co-branded CRM web sites, licensed software, CRM application hardware devices and CRM consulting services. We deliver end-to-end CRM solutions that are affordable, practical, and easy to deploy.Founded in 2003 by experienced ASP and ISP veterans, software, and business professionals, we are committed to deliver an affordable solution to small businesses. FreeCRM.com brings the best in usable CRM with real-world features that make your job easier.

With over 270,000 worldwide customers, FreeCRM.com is the leading on-demand CRM provider in the world. We provide a high level of data security for our SaaS customers with the highest level of encryption from Verisign, data security from TRUSTe, and business practices audited by the Better Business Bureau.

Our infrastructure is hosted at a world-class data facility that exceeds all federal standards covering data security and integrity. Our data facility complies with Sarbanes-Oxley, HIPAA, Gramm-Leach-Billey and also Federal Rules 26 and 34 and has been audited as a SAS 70 compliant facility under the American Institute of Certified Public Accountants (AICPA).

Your data is backed up hourly, and off-site backups are made every night and archived. We offer a 99.9% uptime guarantee to our Professional subscription customers, providing a full refund if we do not meet our target for normal operating availability.

Contact us today for more information on our licensed CRM software, co-branded and private-label CRM solutions.

 

About the Product:

Free CRM is the easy to use and powerful web based Customer Relationship Management and Sales Force Automation software solution. FreeCRM and FreeCRM Pro are highly praised for their:

  • Contact and Lead Tracking
  • Sales and Pipeline Management
  • Support Ticket & Service Management
  • Advanced Campaigns & Marketing
  • Call Automation & Reporting

Free CRM software and sales team automation tools enable your Email Campaigns, Call Automation, and Group Calendaring all in one place and all for Free. Free CRM has the highest uptime and reliability and the highest level of security in the industry.

Professional Edition is our premium hosted edition for advanced relationship and support automation. Add XML API technology to automate data entry into the CRM system. With Pro Edition you may receive Technical Support, Advanced Features , No Advertisements, Unlimited data storage, XML Web Services, and our Sync Tool . Our Professional edition customers also receive the best Security and Uptime in the industry with the highest level of systems redundancy, backup, and encryption to protect all of your valuable data.

Professional edition is priced from $14.95 to $39.95 per month depending on features and the level of support that you want. Choose from the service matrixfor more information.

FreeCRM.com provides software and services for in-house CRM software initiatives. Sometimes hosted solutions are not practical; we provide CRM Standard Edition and Enterprise Edition CRM software for tighter integration and customization using standards-based, 100% J2EE technology. Our licensed software editions run out-of-the-box on 5 platforms and 5 databases and are priced per-server, not per seat or per-user. CRM Software is an affordable solution that you can run on your own servers today.

 

Price:

For complete pricing details, please see:

http://www.freecrm.com/matrix.html

 

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

 

Rich’s View of FreeCRM.com:

To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at Amazon.com!

This review is undergoing a major update and should be available real soon now!

 

Go ahead, Get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

Sorry, I have yet to find an independent review of this solution.

 

Short List:

If you are considering this program, you should also look at these other CRM solutions:

    • Coming Soon!

 

Rich’s Recommended Web Sites


Blog          

Twitter          https://twitter.com/freecrm

Google+           

LinkedIn           http://www.linkedin.com/company/crm-asp-inc.

Facebook           

Youtube          

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pinterest

 

Rich’s Recommended Reads


 

 


Still have questions about FreeCRM.com? Just leave a comment below!

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CRM Review – Collabspot

Collabspot

Collabspot

This CRM Review examines Collabspot.

In-Depth CRM Review

Collabspot


Collabspot
71 rue du faubourg du pont neuf
86000 Poitiers
France

 

Telephone:  (415) 735-5559
Toll Free:    
Fax:            
Email:  sales@collabspot.com
Web:    http://www.collabspot.com/

 

CRM Category: Field Sales Support – Cloud
Sub-Category: CRM/SFA
Seats: Small Enterprise

 

About the Company:

Collabspot brings your CRM to your inbox. It lets you manage contacts, prospects and customers all inside of Gmail.

Runs on Gmail and the CRMs Highrise/SugarCRM.

  • Let you see contacts’s details, tasks, past communication, deals and cases…
  • Let you create contacts, deals, tasks… with just a click.
  • Simply send your emails to your CRM.

Collabspot puts the power of CRM in your inbox, so you save time and close more deals.

About the Product:

Ready to save time doing sales in your inbox?

  • Simplify data entry
  • Increase CRM adoption
  • Increase productivity

Integrated in Gmail

  • Accessible from the sidebar when reading or composing an email.
  • Specific action toolbar when you compose or reply to an email.
  • Upcoming tasks directly from the Gmail homepage.

Collabspot is designed to enhance sales by allowing users to keep track of and manage customer info from Gmail. Get the most out of your investment in Highrise without having to go outside of Gmail. It’s the perfect plug-in for any salesperson or any avid email user because the inbox is where things happen.

Communicate better

  • View details like picture, website, phone number, email, address, etc.
  • View what needs to be done.View past correspondence.
  • View deals and cases.

Collabspot shows Gmail users a complete customer profile immediately upon opening an email from the customer. Instantly view customers’ contact information and past correspondences without opening Highrise.

What’s the next action?

  • Access to upcoming tasks from Gmail’s homepage.
  • Know what each customer needs as you interact with them.

You can create and manage tasks related to customers with ease. You’ll get a better picture of where you currently are in your work and what’s next to come, so you can continue your correspondences without falling off track.

Simplify data entry

  • One-click copy of emails to Highrise.
  • Automatically extract information from your emails (address, phone number, company name, and so on).
  • Seamless creation of contacts, companies, tasks and notes.

You can create new contacts and leads, log emails and notes, allowing you to keep better track of prospective clients, partners, and customers. You can save an email to Highrise with a single click without having to remember to enter a BCC-to-Highrise address.

Increase CRM adoption

  • Make the CRM omnipresent.

CRM is not always easy to adopt. Managing and keeping it updated is often seen as a burden by sales and marketing people. With Collabspot, users can integrate their CRM with where they truly spend most of their time, their inbox. It then makes it easy to get value out of the data stored in the CRM and strengthen sales delivery by adding new and updated content.

 

Price:

For complete pricing details, please see:

http://www.collabspot.com/sugarcrm/pricing/

 

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

 

Rich’s View of Collabspot:

To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at Amazon.com!

This review is undergoing a major update and should be available real soon now!

 

Go ahead, Get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

Sorry, I have yet to find an independent review of this solution.

 

Short List:

If you are considering this program, you should also look at these other CRM solutions:

    • Coming Soon!

 

Rich’s Recommended Web Sites


Blog          http://www.collabspot.com/blog/

Twitter          https://twitter.com/collabspot

Google+          https://plus.google.com/110444443775137538560/posts

LinkedIn          http://www.linkedin.com/company/collabspot

Facebook           https://www.facebook.com/pages/Collabspot/348299991919350

Youtube          http://www.youtube.com/user/collabspot

slideshare

pinterest

 

Rich’s Recommended Reads


 

 


Still have questions about Collabspot? Just leave a comment below!

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