CRM Review – Parature Customer Service


This CRM Review examines Parature Customer Service.

In-Depth CRM Review

Parature Customer Service

Parature, Inc.
13625 Dulles Technology Drive
Suite B
Herndon, VA 20171-4603


Telephone:  (703) 564-7758
Toll Free:    (877) 467-2728
Fax:            (703) 564-7757


CRM Category: Customer Support – Cloud
Sub-Category: Customer Engagement
Seats: Small Enterprise


About the Company:

Parature is the leading provider of cloud-based social and customer engagement solutions that empower organizations to deliver more efficient and effective customer service and support across more channels including social media. Our flagship product, Parature Customer Service Software™, integrates a customer portal, intuitive self-service knowledgebase, a help desk ticketing application, and a host of robust business modules into a central, fully-customizable, web-based system that currently supports more than 50 million end users worldwide.

Parature’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to get up and running quickly without assistance from IT. Parature works in close support with you, the customer, to focus on key efficiency and productivity goals, all while dramatically improving your customer engagement and support processes.

Parature is among Inc. Magazine’s Top 100 Fastest Growing Private Software Companies, is consistently listed as one of the Washington, DC area’s best places to work, and is the recipient of numerous product, technology, and leadership awards. The Parature name is synonymous with customer-driven innovation and value in web-based customer support and service software.

What Sets Parature Apart

What separates Parature from other customer service software providers is its decade-long commitment to our clients and developing a professional relationship of trust, communication and unparalleled service. Engaging customers and making sure all their needs are met – it’s not just important to you. It’s incredibly important to us as a service provider.


About the Product:

Parature is the leading provider of web-based social and customer service software for more than 50 million end users worldwide. Parature helps clients which include Threadless, Evernote, Tagged, iWin, Kohler and more, to deliver legendary customer service and to engage with their customers across multiple channels including emaillive chathelp deskself-serve knowledgebase and social media.

What We Offer

  • Customer service expertise: Parature has been a leader in web-based customer service software solutions since 2000. You benefit from a company that is an expert in the industry and is known for customizing its innovative customer service solutions to meet our clients’ unique business needs.
  • Comprehensive software: Parature’s web-based, software-as-a-service (SaaS) solution provides everything you need to monitor, manage, respond to, analyze and report on all your customer interactions – all from one centralized location. Our solutions provide a complete view of your customer service efforts, so you can make informed business decisions and increase efficiency in all your business practices.
  • SaaS: easy to use and install: Parature saves you time and money because there’s no software to install, and no involvement from your IT staff is required to begin using it. You can immediately begin focusing on better and more efficient customer service efforts instead of on the technology you just purchased. Plus, Parature integrates world-class security features to ensure your information is always secure.
  • Multi-channel service and innovation: With Parature’s web-based customer service solution, customers can reach you in whatever way is most convenient for them, whether it’s live chat, email, help desk, your self-service knowledgebase, social media or mobile. By centralizing your multi-channel customer service efforts through Parature, you can grow your customer base and customer service efforts without adding staff.



For complete pricing details, please contact the company directly.


For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.


Rich’s View of Parature Customer Service:

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Short List:

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