CRM Review – OpenText ECM

OpenText Corporation

This CRM Review examines OpenText ECM.

In-Depth CRM Review

OpenText ECM

OpenText Corporation
275 Frank Tompa Drive
Waterloo, Ontario N2L 0A1


Telephone:  (519) 888-7111
Toll Free:    
Fax:            (519) 888-0677


CRM Category: Field Sales Support – Cloud
Sub-Category: Business Intelligence
Seats: Small Enterprise


About the Company:

OpenText is the leader in Enterprise Information Management (EIM). EIM enables organizations to grow the business, lower costs of operations, and reduce information governance and security related risks. OpenText focuses on the key drivers of business success to improve business insight, strengthen business impact, accelerate process velocity, address information governance and provide security.

OpenText strives to…

  • enrich the way people use information
  • foster innovation
  • be trusted in our relationships
  • be committed to excellence in all that we do
  • work with our stakeholders, demonstrating honesty and passion towards common goals

Our customers’ success lies at the heart of everything we do. As a publicly traded company, OpenText manages and maximizes its resources and relationships to achieve this, helping more than 50 thousand global customers build digital enterprises by unleashing the power of information.

About the Product:

Enterprise Information Management Products

Unleashing the power of information

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information and gain better business insight, create a positive business impact, increase process velocity, reduce risks related to information governance, and protect intellectual property from internal leaks and external threats.

OpenText provides solutions in the core EIM categories of ECM, BPM, CEM, Information Exchange, and Discovery.

Enterprise Content Management (ECM)

ECM is an integrated set of technologies that manage information throughout its lifecycle and improve business productivity, all while mitigating the risk and controlling the costs of growing volumes of content.

Content Management Data and Content Integration Enterprise Information Archiving Legal Content Management (eDOCS) Records Management Learning Management Email Management Content-centric Applications Library & Collections Management

Business Process Management (BPM)

BPM involves a full range of offerings that empower employees, customers, and partners with the processes and information they need to produce signature experiences and significant business results.

Business Process Management High Volume Imaging Dynamic Case Management Smart Process Applications Strategic Business Planning and Modeling Reporting and Analytics with managerView

Customer Experience Management (CEM)

CEM is a set of technologies that help organizations exceed customer expectations, reach new markets, and provide superior experiences across all digital touch points.

Web Content Management Social Communities Customer Communications Management Portals Digital Asset Management Mobile Web

Information Exchange

Information Exchange is a set of offerings that facilitate efficient, secure, and compliant exchange of information inside and outside of the enterprise.

EasyLink Fax & Document Distribution Capture and Recognition Managed File Transfer Data and Content Integration Cloud-based File Sharing


Discovery solutions organize and visualize all relevant enterprise information to make it possible for business users to quickly find answers to questions and optimize the business impact of their decisions.

Search Semantic Navigation eDiscovery Auto-Classification Content Analytics


For complete pricing details, please contact the company directly.


For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.


Rich’s View of OpenText ECM:

To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at!

This review is undergoing a major update and should be available real soon now!


Go ahead, Get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

Sorry, I have yet to find an independent review of this solution.


Short List:

If you are considering this program, you should also look at these other CRM solutions:

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