CRM Review: Onebox


This CRM Review examines Onebox.

In-Depth CRM Review


j2 Global, Inc.
6922 Hollywood Boulevard
Hollywood, CA 90028


Toll Free:  (888) 656-6326

CRM Category: Call Center Support – Cloud
Sub-Category: Virtual Phone Solution
Seats: Small Enterprise


About the Company:

j2 Global is a provider of cloud-based, business-critical communications and storage messaging services.

Core services include leading brands in six business sectors: eFax ® (online fax), eVoice® (virtual voice), FuseMail ® (hosted email),Campaigner ® (email marketing), KeepItSafe® (online backup), and Onebox ® (unified communications).

The company provides its cloud-based services through a global communications network that spans more than 49 countries on six continents. Serving more than 11 million subscribers worldwide, j2 Global has offices in nine cities around the world, accepts payment in twelve currencies, and provides customer support in more than seven languages.

j2 Global offers a complete array of unified-messaging and communications services, including faxing and voicemail solutions, Web-initiated conference calling, storage messaging services, online backup, and virtual office solutions.  The company also provides a full suite of unified communications services that include fax, Web-based voicemail, conference calling and a comprehensive set of outsourced virtual phone services.

Founded in 1995, j2 Global is the result of a marriage of a revolutionary patented suite of services and a financially strong and disciplined organization. This success benefits our customers who are looking for a billion dollar service provider for their advanced messaging needs; our shareholders, who look for increasing financial growth and value; and our employees, who work in a creative, positive and success-driven environment.

To learn more about j2 Global’s cloud services for business, visit

j2 Global (JCOM) is traded on the NASDAQ.

About the Product:

Onebox Features

Enjoy all the benefits the Onebox virtual phone system offers, including nearly 60 state-of-the-art phone and fax features.

Phone Features

Toll-Free or Local Number
Choose your own dedicated toll-free or local number for your business.
Professional Phone Greeting
Customized company greeting, studio-recorded for top quality.
Set up a customizable, multi-level call tree and extensions.
Dial-By-Name Directory
Lets caller lookup an extension/person by their name, or get a listing.
Sophisticated call routing.
Multiple Extensions
Multiple extensions in addition to main number.
Music On Hold
Caller hears music when on hold or waiting to connect.
Advanced Call Routing
Forward calls to different numbers based on schedules.
Simultaneous Ring
Forward calls to multiple phone numbers simultaneously or sequentially.
Voicemail to Text
Transcribed voicemail messages forwarded to you as a text message or email.
Voicemail to Email
Auto-forward voicemails to one or more email address.
Use our customizable widget to add C2C to your website or email making it even easier for people to reach you.
Speed Dial
Maintain a speed dial list of commonly used numbers.
Name Announce Call Screening
Hear the name of the person calling before deciding to take the call.
Caller ID
Choose to see the caller’s number or your Onebox number on inbound calls.
Conference Calling
Free reservationless audio conferencing included any day, any time.
Web Conferencing
Share presentations/documents over the web and/or collaborate with multiple users on a single call.
Call Recording
Record inbound and outbound calls of any length. Retrieve/review/archive for future reference.
Multiple Direct Numbers on Sub-menus
Allows DID numbers to be assigned to users as well as extensions.
Unavailable Greeting
Customizable greeting when you’re not available.
Extended Absence Greeting
Customizable greeting if you’re away for an extended period of time.
Call Queuing
Optional ACD queuing of inbound calls.
Call Transfer
Transfer calls to voicemail, any other extension, speed dial entry, or to any other number.
Calling Card
Cardless outbound calling, free long-distance, competitive international rates.
Real-Time Current Usage
See all of your up-to-the-minute current and past usage details.
Real-Time Online Call History
See all of your call history online in real time.

Fax Features

Receive Faxes via Email
Receive faxes in PDF or TIFF formats in your email, or view online from anywhere.
Send Faxes via Email
Send faxes anytime, anywhere via online interface.
Multi-format Faxes
Faxes can be delivered in PDF or TIFF format.
Fax Relay
Auto-forward faxes to other fax machines or email boxes.
Fax Blast
Send faxes to large groups of recipients.
Retrieve Faxes by Phone
Faxes can be retrieved by phone and forwarded anywhere.

Notification Features

Event Notifications
Get SMS and/or email notifications when you receive a voicemail, fax or email. You can also receive event and appointment reminders.
Notification Methods
  • Email
  • SMS (text messages)
  • Pagers
  • Call-Me (Onebox system will call to deliver notifications)
Notification Events
  • Email received (All emails or urgent-only emails from specific senders)
  • Voicemail received (All voicemails or high-priority voicemails from specific phone numbers)
  • Fax received (All faxes or faxes received from specific fax numbers)
  • To-Do reminders
  • Calendar appointment reminders

Email Features

Spam Quarantine
Full quarantine management with Block and Allow lists.
Anti Virus Protection
Anti Virus included and updated hourly.
IMAP4 & sIMAP4 Access
IMAP4 and secure IMAP4 access for emails, faxes, and voicemails.
POP3 & sPOP3 Access
POP and secure POP access for emails, faxes, and voicemails.
Secure Messaging
Send secure encrypted email messages from Onebox website.
Vacation Reply
Customized auto-reply when you’re not available.
Auto-forward messages to one or more email boxes.
Multi-Folder Storage
Create folders for email organization and storage.
Auto-filter messages into folders or trash.
Distribution Lists
Distribution Lists which also indicate delivery method of message (fax/email/voicemail). Send an email to the list and it will be delivered the appropriate way to each recipient.
Synchronize your Onebox email with your external or business email accounts.



For complete pricing details, please see:


For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.


Rich’s View of Onebox:

To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at!

This review is undergoing a major update and should be available real soon now!


Go ahead, Get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

Sorry, I have yet to find an independent review of this solution.


Short List:

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