This CRM Review examines NICE Voice of the Customer (VoC).
In-Depth CRM Review
NICE Voice of the Customer (VoC)
NICE Systems Inc.
461 From Road
Paramus, NJ 07652-3524
CRM Category: Marketing Support – Cloud
Sub-Category: Customer Experience Management
About the Company:
The NICE Enterprise
About the Product:
NICE Voice of the Customer (VoC) solution captures comprehensive VoC data from all interaction and feedback channels to enable organizations to build a cross-enterpriseCustomer Experience Management strategy.
- Direct voice, collected in feedback surveys conducted via text messaging, chat, IVR, social media and email
- Indirect voice, recorded during an interaction, whether by phone, chat, social media, or web
- Inferred voice, or the sum of customer behavioral patterns across all channels in their interaction journey with the company
- Fully visualize and analyze the customer interaction journey to improve customer satisfaction
- Enhance churn models to keep customers on board
- Improve customer intelligence for deeper and more effective customer relationships
- Correlate customer feedback with operational performance to optimize key performance indicators
- Act in a relevant and meaningful way at the Decisive Moment™
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of NICE Voice of the Customer (VoC):
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