This CRM Review examines Lithium Social Solutions.
In-Depth CRM Review
Lithium Social Solutions
Lithium Technologies Inc.
225 Bush Street
San Francisco, CA 94104-4249
CRM Category: Marketing Support – Cloud
Sub-Category: Social CRM
About the Company:
Consumers are more empowered, connected and vocal than ever before; disrupting the old order for brands. Winning brands are tearing down the corporate walls with its customers and building communities of passionate, engaged, loyal customers that drive business value because they ‘belong’ to the company and are invested in its success.
This is our vision – an impassioned group of customers who crave a sense of belonging to your brand – and Lithium’s social software is powering amazing customer experiences for iconic brands like Best Buy, Sephora, AT&T, HP, Univision and Paypal.
About the Product:
Put your website right at the heart of your social strategy
Turn your website into a social destination where customers share their knowledge and passion for your brand. Use Lithium Community Apps to engage customers in social conversations that increase advocacy, drive sales, reduce service costs, and accelerate innovation.
Connect product experts and brand enthusiasts through peer-to-peer discussions. Through gamification, SEO optimization, and advanced management tools, we set the bar for vibrant online communities with rich user-generated content.
Crowd-source innovation by enabling customers to submit ideas, vote, and provide comments. Generate thousands of prioritized ideas that help you build better products and deepen customer loyalty.
Increase buyer confidence, conversion rates, and average order value by adding peer reviews to your product web pages. Lithium helps you generate reviews from trusted experts in your online community.
Enlist expert customers to answer questions from peers. Lithium Communities help iconic brands increase sales conversion rates by 25% and deflect up to 20% of customer service calls.
Tribal Knowledge Base
Empower customers and employees to turn peer generated conversations and knowledge from Lithium Communities into polished, searchable articles. Lithium puts the power of Wikipedia into your hands.
Photos & Videos
Use rich media to create an engaging social customer experience on your website. When it comes to brand passion and how-to advice, photos and videos can speak volumes.
Tap into the power of competition and motivate customers to share inspirational brand experiences through stories, photos, and videos. Voting helps you harness the wisdom of the crowd to surface the best entries.
Attract customers by publishing content from top experts. Blogs are one of the best ways to build your audience and keep your community informed.
Empower trusted customers and employees to create and run their own areas of your online community. Create open or closed spaces for product betas, advisory boards, user groups, interest groups, and more.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Lithium Social Solutions:
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