CRM Review – Desk.com

Desk.com

This CRM Review examines Desk.com.

In-Depth CRM Review

Desk.com


Salesforce.com, Inc.
The Landmark @ One Market Square
Suite 300
San Francisco, CA 94105-1004

 

Telephone: (415) 901-7000
Toll Free:    (800) 667-6389
Fax:              (415) 901-7040
Email:  Contact Salesforce
Web:    http://www.desk.com/

CRM Category: Customer Support – Cloud
Sub-Category: Help Desk
Seats: Enterprise

 

About the Company:

Founded in 1999, salesforce.com is the enterprise cloud computing leader. Salesforce.com’s social and mobile cloud technologies enable companies to transform into customer companies by connecting with their customers, employees, partners and products in entirely new ways. Based on salesforce.com’s real-time, multitenant architecture, the company’s apps and platform revolutionize the way companies sell, service, market and innovate.

  • Grow your business with the #1 sales app, Salesforce Sales Cloud
  • Deliver amazing customer service with the #1 service app, Salesforce Service Cloud
  • Listen, publish and advertise with the #1 social marketing app, Salesforce Marketing Cloud
  • Build and deliver social and mobile apps with the Salesforce Platform, and extend success with the world’s leading enterprise app marketplace, the AppExchange

salesforce.com (CRM) is traded on the NYSE.

http://www.bloomberg.com/quote/CRM:US

Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth. Our all-in-one customer support app has everything a small business needs to provide awesome customer service in the cloud. There are thousands of companies using Desk.com, from household names like Square and Instagram to the burrito shop down the street. Desk.com is the Service Cloud for Small Business, one of the leading service and support solutions from Salesforce.com.

About the Product:

Case Management

Desk.com’s Case Management is the engine of your support system. Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what’s important. Wow your customers while Desk.com does the hard work of keeping everything organized.

Universal Inbox

View and respond to customers all in one spot, using social and traditional channels.

Mobile Support

Use your smartphone collaborate with your team, and track and reply to cases.

Multilingual Support

Serve the new global customer no matter the size of your business or support team.

Business Insights

Make decisions based on key metrics: where cases come from and how they are handled.

 

Price:

For complete pricing details, please see:

http://www.desk.com/pricing

 

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please see:

http://www.desk.com/register?

 

 

Rich’s View of Desk.com:

To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at Amazon.com!

This review is undergoing a major update and should be available real soon now!

 

Go ahead, Get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

 

 

Short List:

If you are considering this program, you should also look at these other CRM solutions:

      • Coming Soon!

 

Rich’s Recommended Web Sites


Blog          http://www.desk.com/blog/

Twitter          https://twitter.com/desk

Google+           https://plus.google.com/+Salesforce/posts

LinkedIn           http://www.linkedin.com/company/salesforce

Facebook           https://www.facebook.com/Desk

Youtube          http://www.youtube.com/desk

 

Rich’s Recommended Reads


 

 


Still have questions about Desk.com? Just leave a comment below!

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