This CRM Review examines Crowd4Care™.
In-Depth CRM Review
440 N. Wolfe Road
Sunnyvale, CA 94085-3869
CRM Category: Selling on the Web – Cloud
Sub-Category: Social CRM/Crowd Sourcing
Seats: Small Enterprise
About the Company:
Founded in 2008 in Italy, CrowdEngineering, Inc. is a leading provider of Social CRM (Customer Relationship Management) and Social Care solutions in Europe & North America.
Through our end-to-end crowdsourcing design, implementation and management platform, CrowdForce,™CrowdEngineering allows enterprises and public organizations to implement crowdsourcing solutions by directly engaging and leveraging a crowdsourced workforce, while ensuring full integration with legacy platforms, systems, and business processes.
CrowdEngineering serves a growing base of clients and partners in the telecommunications, media, financial, government, and other sectors through operations in North America and Europe.
CrowdEngineering’s mission is to continue to be a leading provider of Social CRM and Social Caresolutions for enterprises and public institutions. We are passionate about new opportunities that CrowdForce can enable to help extend and grow your business using social channels and integration with traditional CRM systems.
CrowdForce helps enterprises operate as a “social business” enabling companies to listen, engage, support, and innovate with those that matter most to you: your customers, employees and partners.
Through deployment of CrowdForce you can easily align social business operations with your business strategies and processes, so that you can continuously improve and monitor results, measure and grow your success.
Lauded as a leading vendor for social business solutions by Altimeter Group, Forrester Research and Gartner, Inc., CrowdEngineering fosters value-driven collaboration between customers and enterprises, between citizens and public institutions, researchers and universities.
CrowdForce and CrowdEngineering’s patented system for smart crowdsourcing helps companies evolve beyond internal call centers and outsourcing to more efficient Peer-to-Peer crowdsourcing– creating business value from managed social media engagement with these benefits:
- Enhance customer service
- Increase customer loyalty
- Reduce operating costs (by diverting service queries from higher-cost call centers
- Introduce social selling as a new channel/medium for sales & marketing
- Capitalize on the collective intelligence of your employee & customer knowledge base
About the Product:
CrowdEngineering helps you operate as a ”Social Business”
With the massive adoption and widespread use of social media and online communities by professionals and consumers – operating as a “Social Business” is imperative for all forward-looking enterprises.
CrowdEngineering™ builds Social CRM and social customer service solutions that enable companies and organizations to gather and manage large groups of like-minded people (“crowds”) in order to provide better information, closer collaboration and effective communication with those that matter: your customers, partners and employees.
Become a truly social enterprise by deploying our comprehensive and robust platform for enterprise-class crowdsourcing and social care. Learn more
Our flagship peer-to-peer Social CRM solution:
Engage and enlist your customers to deliver world-class social care to other customers, while cutting the customer service costs.
Tap and enhance social knowledge and collaboration. Learn More
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Crowd4Care™:
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