CRM Review – CopiaFacts


This CRM Review examines CopiaFacts.

In-Depth CRM Review


Copia International, Ltd.
1342 Avalon Court
Wheaton, IL 60189-3495


Telephone:  (630) 388-6900
Toll Free:    (800) 689-8898
Fax:            (630) 778-8848


CRM Category: Interaction Support – Cloud
Sub-Category: Fax
Seats: Small/Medium Business


About the Company:

Since 1989, privately owned Copia International has been one of the leading innovators in the fax server and fax-on-demand software market. Copia now offers CopiaFacts™, a suite of preferred communications solutions comprised of FaxFacts®, VoiceFacts™, and E-MailFacts™, cover the fax, voice and e-mail marketplace. Copia holds patents for its one-call fax retrieval and mail merge to fax technology. Everyday thousands of customers worldwide use Copia’s FaxFacts® software to send and receive information by fax, VoiceFacts™ to provide custom IVR systems to interact with callers and E-MailFacts to notify and distribute information to customers via e-mail.

Founded in March of 1987, Copia began as a provider of programming tools for the database software market. Copia’s AccSys products provided libraries of database functions for C programmers. The libraries grew to incorporate support for a number of PC databases, operating systems and languages. Microsoft and Lotus both integrated AccSys into their database products to provide external database support. During the normal course of business, faxing became Copia’s primary means of getting information to customers. Copia decided to automate this process by developing fax-on-demand software.

Copia has since shifted its focus to end-user fax, voice and e-mail solutions. It has formed strategic alliances with large service bureaus to deliver fax-on-demand, fax, e-mail and voice broadcasting, and web solutions to their customers. Copia also has a large network of resellers in the United States, Europe, and Asia that provide additional software, training, and installation for Copia’s complete product line.

Fax Service bureaus and large organizations worldwide continue to praise FaxFacts for its ability to generate high volumes of personalized faxes at the rate of 600 pages per minute. Many customer run thousands of lines of Copia’s fax software to provide outsource faxing solutions for their client base. Several installations are capable of sending millions of faxes per hour. Copia also scales this same powerful software down to the SMB/SME customer, providing a robust scalable platform at an affordable price. Copia also applies this same technology to e-mail broadcasting with E-MailFacts™, where a typical T1 connection can send 60,000 to 100,000 e-mail’s per hour, with some installations sending millions of e-mails per hour.

Copia’s European customers are served by Copia UK located in Wiltshire, England. Formerly known as Roundhill Computer Systems, Copia UK also helped develop much of the CopiaFacts™software. The two companies work closely to market, develop and support the CopiaFacts™ suite of products.

Copia is committed to delivering the most comprehensive, most capable communications software solutions on the market at affordable prices.


About the Product:

CopiaFacts version 8 has many new features designed to make it more flexible and easier to use. At the same time the basic operations and functions have not changed, so as to minimize the task of upgrading.

For a full overview of the changes, we recommend that you look at the New Features in Version 8 topic in the on-line Reference Manual. From this topic, you can link to others which describe the specific changes.

Version 8
The principal changes in version 8 are as follows:

COPIAFACTS Server Engine 
Job Administration 
License Manager 
Help Files and Reference Manual 
Miscellaneous Enhancements


CopiaFacts now has full unicode support for working with international character sets, including graphical cover sheets for fax personalization, e-mail sending and incoming e-mail.

COPIAFACTS Server Engine

The most visible enhancements include an enhanced, color-coded, resizeable interface showing more lines and more detail. Among the other important functional enhancements are:

  • Up to 16 TOSENDx folders are available (up from 10)
  • Six more outcome class letters (up from A..H) to setup different retry strategies
  • Built-in VoIP ports supporting boardless IVR applications
  • Timed delivery based automatically on the destination area or country code
  • Support for serial-port fax modems and fax modem boards
  • Grouped variables allow alternate parameters to be set for fax and e-mail retries
  • Generation and display of bar-charts showing transmission performance by line and by queue
  • Archiving of complete sent faxes, including graphical cover sheet contents
  • UTC time support eliminates schedule problems at daylight savings changeover
  • Destination-specfic actions allow special processing for listed numbers and e-mail addresses
  • PDF files can be printed from infobox logic in addition to TIF files
  • E-Mail attachments can be cached to reduce network load
  • Passwords can be encrypted in script (infobox) files



For complete pricing details, please contact the company directly.


For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.


Rich’s View of CopiaFacts:

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Short List:

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