CRM Review – AVST CX-S


This CRM Review examines AVST CX-S.

In-Depth CRM Review


Applied Voice & Speech Technologies, Inc. (AVST)
27042 Towne Centre Drive, Suite 200
Foothill Ranch, California 92610-2810


Telephone:  (949) 699-2300
Toll Free:    (866) 368-0400
Fax:            (949) 699-2301
Email:  Contact AVST


CRM Category: Interaction Support – Cloud
Sub-Category: VOIP
Seats: Small Enterprise


About the Company:

The typical enterprise communications infrastructure is made up of a collection of technologies from multiple vendors, acquired over time and never intended to work together. To maximize user and business productivity, while leveraging existing IT investments, interoperability is a must.

AVST delivers the industry’s most interoperable Unified Communications (UC) platform that brings best-of-breed voice, mobility and business process solutions to the enterprise. Unlike virtually every other UC vendor, AVST does not constrain customers with a single vendor lock-in approach. In fact, it’s the very opposite. By connecting new and existing technologies, AVST frees organizations from the constraints of a closed, single-source UC solution, unlocking the full potential of their communications infrastructure.

With over 15 million users worldwide and three decades of innovation excellence, AVST is unifying communications®.

Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada and the United Kingdom and has remote sales offices throughout the United States. AVST’s UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.comor you can follow us at TwitterFacebook or LinkedIn.

AVST was established in September 2003 from the combined businesses of Sound Advantage (established in 1997) and the AVT division (established in 1982) of Captaris, Inc. (NASDAQ: CAPA). A privately-owned company, AVST’s two major institutional investors are Ignition Partners, Bellevue, WA ( and Dolphin Equity Partners, New York, NY ( Open Text Corporation, Bellevue, WA (NASDAQ: OTEX) ( is also a shareholder in AVST.

About the Product:

CX-S: Ideal for Small and Mid-Size Organizations

Simple. Affordable. Robust UC Solution.

AVST CX-S is the right choice for any small or midsize business that needs an enterprise-class UC solution at an incredible price point! CX-S comes standard with the best technology AVST has to offer including; AVST Mobile for iPhone® and Android™, speech-enabled automated attendant and personal assistant, unified messaging, single number reach with intelligent call routing, mobile number protection and voicemail – all on the industry’s most interoperable UC platform. Plus, CX-S is easy to deploy and maintain and supports up to 300 users. CX-S comes standard with a 3-year “bumper to bumper” software and hardware warranty.

Put Productivity into Overdrive without Overspending

CX-S advanced interoperability works with your existing and future IT infrastructure. Just plug and play CX-S into your existing Avaya®, Alcatel-Lucent®, Cisco®, ShoreTel®, Mitel® or Microsoft® telephony landscape. Thinking of deploying unified messaging? CX-S delivers best-of-breed unified messaging to multiple e-mail systems both premisebased and the public cloud. No other solution offers a higher level of interoperability. CX-S allows SMB’s to leverage existing investments and achieve measurable business productivity improvements.

Standard Features

  • AVST Mobile Client for iPhone and Android
  • Unified Messaging
  • Personal Assistant (Speech and DTMF)
  • Single Number Reach with Intelligent Call Routing
  • Mobile Number Protection
  • Web PhoneManager
  • Voicemail
  • Automated Attendant (Speech and DTMF)
  • Intelligent Gateway for Microsoft Lync®/OCS
  • Message Notification
  • Single IP Integration
  • Pre-Installed Voice Prompts
  • Pre-Installed CX-S Software on a 1U Dell® Server
  • 3 Year XpressCare® Software and Hardware Warranty

Optional Features

  • Alternate TUI Emulations
  • Networking
  • Global User Administration
  • Fax
  • Voicemail-to-Text
  • UCConnect®
  • ScheduleXpress
  • NotifyXpress®
  • Mitel® MiTAI Integration



For complete pricing details, please contact the company directly.


For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.


Rich’s View of AVST CX-S:

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Short List:

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